Product Manager, AI Platform Infrastructure

Retool • San Francisco, CA

12h

About The Position

Retool is seeking a Product Manager to define the platform infrastructure and operational capabilities that enable enterprises to deploy, manage, observe, secure, and scale AI agents and software. This role focuses on the infrastructure aspects, including deployment, observability, admin tooling, access controls, audit logging, and programmatic management. The Product Manager will address the unique challenges posed by AI agents, such as longer-running, dynamic, and unpredictable workloads, and new requirements for isolation, reliability, resource consumption, failure recovery, and administrative control. This is a platform product role requiring close collaboration with sophisticated customers to understand their environments and translate recurring needs into scalable capabilities. The role involves partnering directly with engineering on technical and architectural trade-offs and leading projects from discovery through launch and adoption within a small, experienced team that values clear thinking, speed, and direct communication.

Requirements

• 4+ years of product management experience building infrastructure, developer-platform, or technically complex enterprise software.
• Experience with cloud infrastructure and deployment products, including compute, networking, orchestration, multi-tenancy, observability, reliability, and self-hosted environments.
• Technical depth to participate credibly in architecture discussions and evaluate tradeoffs with senior engineers.
• A track record of turning ambiguous, cross-cutting problems into clear product direction and shipped outcomes.
• Strong product judgment; ability to form opinions, make decisions, and course-correct as you learn.
• Experience working directly with technical enterprise customers and translating their constraints into product priorities.
• Ability to distinguish recurring platform needs from one-off customer requests.
• Strong ownership and willingness to stay close to the implementation, not just the roadmap.
• Hands-on curiosity about AI; experience building or experimenting with modern AI tools and understanding how agents, LLMs, and autonomous workflows differ from conventional applications.

Nice To Haves

• Prior AI product-management experience is helpful, but not required.

Responsibilities

• Set the strategy and roadmap for the AI platform infrastructure area, grounding priorities in customer evidence, technical constraints, and business impact.
• Lead projects from discovery through launch, adoption, and iteration.
• Work directly with engineering on infrastructure, deployment, observability, data connectivity, and access-control systems.
• Make clear product and architectural tradeoffs without waiting for broad consensus.
• Work with platform engineering, infrastructure, and security leaders at enterprise customers to understand how Retool fits into their environments.
• Partner with Sales and Customer Success while maintaining a strong point of view on which customer needs should become scalable platform capabilities.
• Define success through outcomes such as deployment time, reliability, operational burden, and enterprise adoption.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed