Product Manager - AI Agents

ibex•Washington, DC

About The Position

The Product Manager for AI Agents is responsible for ensuring the AI Agent product achieves product-market fit and can be successfully sold, positioned, and scaled across ibex. This role serves as the commercial owner of the product, bringing together market intelligence, partner capabilities, client feedback, competitive insights, solution messaging, ROI models, sales enablement, and knowledge management into a single commercialization strategy. The Product Manager works across Product Partners, Sales, Marketing, Wave iX Solutions, Operations, and Technology to ensure the product evolves in response to both market demand and operational realities. This role is also the primary commercial counterpart to the platform partners’ account teams (Account Executive and Solutions Engineering), responsible for translating the partners’ product roadmaps and proof points into ibex-branded commercial assets, and for identifying co-selling opportunities. This role does not own engineering, implementation, or delivery. Instead, it supports the SVP, Wave iX Commercial in ensuring that the commercial organization always knows what to sell, why clients buy it, how to differentiate it, and how to position ibex as the enterprise AI operating partner.

Requirements

7–10+ years in enterprise software, AI, SaaS, consulting, or CX technology
Experience with conversational AI, virtual agents, contact center technologies, or customer experience transformation
Strong understanding of enterprise sales cycles
Experience creating GTM strategies and sales enablement
Ability to translate technical capabilities into business outcomes
Executive presentation and storytelling skills
Experience working across product, engineering, sales, and operations

Nice To Haves

Commercial strategy
Product marketing
AI and CX domain expertise
Executive communication
Partner management
Financial and ROI modeling
Market research
Cross-functional leadership
Knowledge management
Strategic thinking

Responsibilities

Own the commercial strategy for the AI Agent product at ibex.
Monitor AI Agent market trends.
Identify emerging customer needs.
Evaluate competitive positioning.
Recommend new commercial offerings.
Define target industries and use cases.
Maintain the commercial roadmap for AI Agents.
Maintain and expand the vertical playbook (currently five verticals: software/high-tech, healthcare, fintech, retail/e-commerce, telco) in partnership with the platform partner's account team, including new verticals as demand emerges.
Become ibex's internal expert on the AI Agent marketplace.
Develop repeatable AI Agent use cases.
Own product messaging.
Create commercial assets that accelerate revenue.
Work with strategic technology partners including AI platform providers.
Own the commercial knowledge repository.
Serve as the commercial hub across Sales Enablement, Marketing, Wave iX Solutions, Operations, Technology, and Strategic Partners.
Ensure commercial commitments remain aligned with delivery capabilities, including the platform partner's Solutions Engineering team by name, for deal-specific technical scoping (e.g. custom demo builds, POC frameworks).