Product Manager, Agent Platform

Workday•Atlanta, GA

2d•Hybrid

About The Position

Workday is seeking a highly motivated Product Manager to focus on designing critical infrastructure for its core credit consumption calculation engine. This backend system is responsible for processing and distributing consumption data, supporting a variety of internal and external use cases, including consumption billing. The role is key to providing value to a diverse group of stakeholders, including Customers, Partners, and Internal Workmates. The Platform Consumption Console (PCC) team manages a critical piece of Workday’s enterprise infrastructure as the company shifts toward a consumption-based pricing model. The PCC is evolving from a localized billing tool into a true platform, supporting the influx of internal products and ensuring a complete and accurate consumption experience for our end-customers. This role will help transition to a platform operating model and define the future of consumption-based billing at Workday.

Requirements

5+ years of product management experience
3+ years of experience with SaaS/B2B
Technically proficient (even if not a coder) with AI and LLM-powered technology

Nice To Haves

Passion and empathy for customers and a proven track record as a customer advocate
Mastery in leading Cross-Team Collaboration, effectively working and influencing cross-functionally to define and deliver complex product strategies and initiatives.
Stakeholder Agility: Ability to seamlessly pivot between highly technical conversations with engineers and strategic/commercial conversations with Finance, Sales, and enterprise customers.
Proven ability to be a visionary Customer Advocate, deeply understanding and anticipating customer needs in product strategy and decisions, and driving a customer-obsessed culture throughout the organization
Deep mastery of Customer Empathy, proactively identifying fundamental customer pain points and translating them into transformative product strategies and innovative user experiences
Exceptional Strategic Thinking skills, shaping the long-term vision and direction of a product portfolio or business unit
Ability to operate successfully across multiple functions, influence senior executives and peers alike, and mediate across various partners
Good communication and presentation abilities, both written and verbal
Passionately following the latest in AI products and emerging technologies and trying them out, exploring possibilities, and have experimented with many of the technologies on your own
Bias for action and progress
Organized and capable of tracking dozens of moving pieces and managing the many stakeholders that you work with at a company like Workday
Excel at learning and understanding customer pain points quickly based on public information, internal information, and customer conversations, and can get up to speed on complex customer pain points in a fraction of the time a typical PM would

Responsibilities

Champion Customer Success: Deeply understand customer needs through regular interaction, especially concerning the metering and billing lifecycle, to ensure high satisfaction and trust in Workday's products.
Own the Financial Engine: Serve as the product owner for the core credit calculation rules engine. Ensure 100% mathematical accuracy, handle complex billing edge cases, and guarantee the integrity of the consumption ledger.
Drive Product Strategy: Collaborate across Finance, Sales, and Product teams to define a product strategy that effectively balances immediate customer requirements, long-term market opportunities, and relevant industry trends.
Define Key Product Problems: Identify and articulate the most critical problems the PCC should address by analyzing the market, Workday's unique advantages, and available technical opportunities.
Prioritize High-Impact Features: Evaluate potential features based on user value and business impact, and champion solutions that can be developed and shipped efficiently.
Ensure Efficient Feature Delivery: Partner closely with Engineering and Design teams to streamline the product development pipeline, ensuring new features are delivered to market quickly and safely.
Establish Data Contracts: Partner closely with engineering leads to define strict API contracts and data ingestion schemas for new products onboarding to the platform.
Act as Product Advocate: Serve as the external champion for the product and the internal voice representing the customer's perspective.
Clearly Communicate Capabilities: Articulate new product capabilities and value propositions to diverse internal and external audiences in an understandable and tailored manner.