Product Manager - Access and Enablement Services

Dexcom • San Diego, CA

1d • Remote

About The Position

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Dexcom, the pioneer in continuous glucose monitoring and diabetes management, is continuing to expand its ecosystem of products and solutions to deliver connected, personalized solutions that improve health outcomes at scale. Our goal is simple yet ambitious: reduce the daily burden of managing diabetes and empower people to live healthier, more confident lives. Achieving this requires change—rethinking how we work, modernizing our platforms, and embracing new capabilities. This is an opportunity to shape change and deliver measurable value for patients, providers, and health systems worldwide. As the Product Manager for Access and Enablement Services, you will help our customers get access to Dexcom CGM – navigating key milestones such as getting a prescription, validating coverage, and receiving supplies. You will define and deliver scalable, empathetic, and data-informed services and solutions into Dexcom products across both digital and human channels. This is an amazing opportunity to impact millions of people by helping them get access to CGM through an effortless, personalized, and intelligent process. Come be a part of our growing Product team as we modernize healthcare in the Diabetes space!

Requirements

• 3+ years in product management, preferably creating digital solutions to modernize service experiences
• Experience with patient enablement services and solutions
• Demonstration of strong Discovery skillset - including clearly defining outcomes, validating voice of customer, experimentation and idea refinement, and customer/business impact assessment
• Ability to work cross functionally to ensure development of products meets customer and business requirements, negotiating challenges and constraints as they arise.
• Proven ability to work in cross-functional teams and use influence management effectively with cross-functional partners and senior management.
• Strong presentation, influence, and communication skills
• Comfortable engaging and navigating technical and design discussions
• Ability to work successfully with ambiguity and in fast-paced environments
• Typically requires a Bachelor’s degree and a minimum of 8-12 years of related experience.
• At this level a graduate degree may be desirable with 4 years of related experience

Responsibilities

• Discovery: Lead the discovery process to convert opportunities to solutions in the pre-therapy stages of a Customer’s journey with Dexcom. Work collaboratively across functions at Dexcom, learn directly from customers, test and experiment to build compelling narratives for what solutions should be pursued and why
• Development: Partner with Design, Development, and other critical functions to bring the solutions to life in a way that benefits our customers, meets business objectives, and fits within Dexcom enterprise requirements.
• Delivery: Partner with Commercial and Customer facing teams to ensure smooth launch of new solutions into our diverse global markets
• Ecosystem Integration: Ensure your solutions and experiences are consistent and scalable across channels, platforms and markets within the Dexcom ecosystem.
• Outcomes and Key Results: Deliver on high level Product outcomes while defining and delivering on key results and outcomes specific to your area of ownership in Access and Enablement
• Collaboration: Become a critical partner with our Experience, Market Access, Channel Management, Marketing, and other relevant teams to drive the best experience for our customers. Work effectively across engineering, design, customer service, customer support, IT, and other development teams to deliver integrated, scalable, compliant, and timely solutions. Partner closely within Product to ensure your solutions neatly integrate with the Dexcom product portfolio

Benefits

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees