Product Manager 2, Loyalty - (Seattle, WA) - HYBRID

Nordstrom•Seattle, WA

1d•Hybrid

About The Position

Our mission at Nordstrom is to empower our customers to feel good and look their best. As a Product Manager 2 on Nordstrom's Product Management Team, you will play a crucial role in enhancing the customer experience by leveraging data-driven insights to deliver key features, functionality, and programs. You will collaborate across the organization to drive innovative solutions that solve real problems, anticipate customer needs, and exceed their expectations, thereby driving brand loyalty and improving financial performance. As a member of the Marketing & Loyalty Product Management team, you will help deliver an exceptional customer experience for our Loyalty customers. We manage the underlying technology powering the Nordy Club, one of retail's most recognized loyalty programs — including awarding, promotions, and member benefits at scale. In this role, you'll balance customer-facing benefit experiences with backend platform reliability and operational tooling, moving fluidly between strategic conversations and day-to-day execution. You will work closely with your Loyalty Engineering squad, the Loyalty Operations team, Nordstrom product peers, and partner with external vendors who are critical to our platform. You'll be part of a team that works hard to engage and reward our customers and drive customer growth every day.

Requirements

3+ years of product management experience or equivalent; technology or ecommerce company background preferred
Passion for understanding our customers and creating experiences that help them feel good and look their best
Solid understanding of software development principles, including agile methodologies, API-based platforms, and A/B testing; comfort working closely with engineering teams
Strong data fluency, including comfort with data querying tools and interpreting loyalty or retail KPIs; ability to build and execute measurement plans; strong critical thinking and problem-solving skills
Ability to build relationships and drive results across Product, Analytics, Engineering, User Experience, and external partners
Strong verbal and written communication skills, including presenting to various levels within a matrixed organization
Outstanding organizational and time management skills; ability to manage competing priorities across a complex platform

Nice To Haves

Experience in loyalty programs, retail technology, or platform/API product management

Responsibilities

Manage the product roadmap and feature backlog across loyalty awarding, promotions, member benefits, and loyalty operations tooling
Independently identify and frame problems, translating ambiguous opportunities into clear user stories, acceptance criteria, and measurement plans
Collaborate across Product Management, Experience Design, Engineering, Analytics, Operations and Business teams to create meaningful customer experiences; influence without authority across a matrixed organization, including external vendor relationships
Embed with the Engineering squad to drive progress against deliverables through day-to-day backlog management, agile ceremonies, and launch planning
Monitor key KPI performance; benchmark results and stay current with customer and market research to identify improvements and feature opportunities
Contribute to a product vision aligned with company goals and business priorities, and evangelize with your squad and key stakeholders