Product Manager 1, User Experience
About The Position
The Product Manager 1, User Experience helps shape how customers experience our digital storefront by turning insights into improvements across the site. In this role, you’ll partner with UX, analytics, engineering, and marketing to identify opportunities, define hypotheses, and deliver measurable wins through experimentation. The role will have a strong focus on the A/B testing program and will build on a foundational understanding of experimentation, analytics, and technical concepts, while giving you hands-on exposure to the full product lifecycle. This is a hands-on, cross-functional role suited for someone who is comfortable using data to prioritize work and improve customer outcomes.
Requirements
- Bachelor’s degree in a relevant field or equivalent experience.
- 2 years in e-commerce.
- Basic knowledge of web analytics and A/B testing.
- Experience with user session review tools and data interpretation.
- Strong communication and collaboration skills.
- Ability to manage multiple tasks and projects effectively.
- Passion for delivering superior user experiences.
- Familiarity with current industry trends and emerging technologies.
- A customer-centric mindset with a focus on delivering the best possible shopping experience.
- Proficient experience in Microsoft Office including Office 365, Outlook, and Excel.
Nice To Haves
- An equivalent combination of education and experience will be considered.
Responsibilities
- Assist in developing a vision and roadmap for the product based on input from internal stakeholders, business needs, and market research.
- Contribute to the optimization and creation of new initiatives that deliver customer insights and lead to actionable improvements.
- Support the delivery and promotion of superior user experience designs.
- Assist in driving UX direction within ecommerce across web, mobile, email, and SMS platforms.
- Collaborate with cross-functional teams to balance workload and drive continuous improvement.
- Utilize web analytics to support product development, generate reports, and improve the website user experience.
- Review user recorded sessions to identify opportunities for user experience improvements and report findings to the team.
- Assist in driving our A/B testing efforts on the website, continuously looking for ways to improve the customer user experience and optimize our conversion rates.
- Contribute to user acceptance testing to ensure the quality and successful launch of the product.
- Support in managing the product throughout its lifecycle from concept to end-of-life.
- Help in the evaluation process of third-party widgets, assessing their compatibility and potential contribution to our ecommerce platform's user experience.
- Assist in managing stakeholder relationships and prioritizing stakeholder requests to manage projects in a timely manner.
- Write documentation and technical requirements for UX upgrades and A/B tests.
- Assist in managing vendor relationships to support successful evaluation, implementation, and ongoing optimization.
Benefits
- Medical (full-time only)
- Dental (full-time only)
- Vision (full-time only)
- 401(k) with Company match (full and part-time)
- Vacation (full-time only or as otherwise required by applicable law)
- Paid Sick Leave (full and part-time)
- Flex or Health Spending Account (for eligible full-time only)
- Employee Assistance Program (full and part-time)
- Holiday pay (full-time only)
- Life insurance (full-time only)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
