Product Management Trainee - Bilingual Mandarin Required

CWILL•Cary, NC

About The Position

CWILL is a post-purchase and retention suite built for Shopify brands, aiming to reduce support tickets, recover lost revenue from returns, and foster customer loyalty. As our product portfolio expands, we are seeking new product talent capable of rapid learning, staying close to users, and transforming customer problems into excellent product experiences. Our Product Management Trainee program immerses individuals in one of our product teams, providing hands-on experience with the full PM workflow. Trainees will begin by supporting core product tasks and gradually progress to independently managing a product module or strategic direction. Placement will be within one of our active product teams: Trackingmore (SaaS platform and API for global logistics tracking and carrier data), Order Tracking (post-purchase shipment visibility and tracking for Shopify brands), AI Chat (AI customer service, Live Chat, Shopify integrations, knowledge base, and merchant dashboard), or Pop-up & Email Marketing (email campaigns, pop-up workflows, segmentation, and merchant marketing automation).

Requirements

Recent graduate from a US university (BS or MS), or within 1–2 years of graduation.
Mandarin Chinese communication ability required.
Genuine interest in internet products, SaaS, or the tech industry; desire to build a career in product management.
Sensitivity to user experience and product details; ability to question existing problems and seek improvements.
Curiosity about new technology; willingness to learn continuously and move fast.
Fast learner capable of absorbing new business contexts, product logic, and technical concepts.
Structured thinker able to break down complex problems, identify core issues, and form clear conclusions.
Comfortable grounding product decisions in data and user facts.
Strong sense of ownership; proactive in driving resolution beyond assigned tasks.
Results-oriented; ability to gather information, coordinate resources, and follow through in uncertain situations.
Detail-oriented and thorough; ability to balance execution speed with delivery quality.
Strong written and verbal English communication skills.
Collaborative across functions; ability to build effective working relationships with engineering, design, and business teams.
Open to feedback and constructive, practical discussions.

Nice To Haves

Any major welcome; Computer Science, Information Systems, Business Analytics, Engineering, Economics, or Design preferred.
Internship experience in product management, product operations, business analysis, user research, software development, or a SaaS company is a plus.

Responsibilities

Collect and analyze user feedback, customer requests, product data, and market information to identify product improvement opportunities.
Participate in feature planning discussions, including ideation, user flows, and solution design.
Under PM guidance, produce requirement documents, user flows, wireframes, functional specs, and acceptance criteria.
Track features from discovery through design, engineering, and launch, ensuring clear problem definition and successful solution implementation.
Monitor product data and user feedback post-launch, identifying issues and proposing improvements.
Join user interviews and feedback sessions with Shopify merchants and ecommerce brands.
Track competitors in the product's category and produce structured competitive analysis.
Convert user insights and market signals into actionable product recommendations.
Work closely with engineering, design, QA, operations, and customer success to drive high-quality product delivery.
Proactively track project progress and flag issues early.
Own tasks with a results mindset, following through on commitments and completing retrospectives after launch.
Learn product planning, user research, data analysis, and project management through real work.
Conduct retrospectives on shipped features and build product judgment through iteration.
Take on increasing responsibility over time, eventually owning a product module or workstream independently.