Product Management Sr Manager, Immediate Payments

PNC•Pittsburgh, PA

1d•$123,200 - $274,560•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Management Sr Manager within PNC's Treasury Management organization, you will be based in Pittsburgh, PA, New York, NY, Chicago, IL, Charlotte, NC, Dallas, TX or Phoenix, AZ. As a Product Management Sr. Manager within PNC’s Treasury Management Global Payments organization, you will manage and develop a team of Product Managers responsible for a portfolio of strategic immediate payment solutions: Instant Payments (both Real Time Payments and FedNow), Intelligent Payment Routing, our business-to-consumer payee choice solution known as ePayments, Direct-to-Debit Card Payments and Zelle Disbursements. You and your team will define and execute the immediate payments product strategy and multi-year roadmap across the full set of immediate payments solutions. You will be accountable for driving the product strategy and priorities, client adoption and usage, and financial outcomes including revenue and direct expenses across the product lifecycle. You and your team will partner with other Product Management partners, Product Development, Technology, Operations, Servicing, Implementation, and Risk partners to inform the design and operating approach for sales enablement and support, servicing, implementation and risk management of the immediate payments product line. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Responsible for the end-to-end business and financial results for multiple product sets utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience through the leadership of teams managing new and existing products or experiences. Uses knowledge of emerging technologies to deliver product to customers through all applicable channels. Presents initiatives to gain senior management buy-in. Manages progress to ensure initiatives are completed on time, within budget and meet strategic goals. Influences product and customer experience trends by monitoring competitors or peer organizations to stay abreact of emerging product and technology trends in the industry. Leads teams responsible for translating concepts or designs into new or improved products, product lines or experiences and recognizes, anticipates and resolves complex operational and process problems that arise. Evaluates potential product or experience development projects for feasibility and value. Ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery and other internal service partners. Participates in client-facing and external stakeholder activities throughout the product or experience lifecycle. Adheres to company-defined risk appetite as part of the first line of defense. Serves as point of review and sign off for risk management, compliance and audit requirements, as needed. Manages, motivates and develops one or multiple product lines and managers as well as the performance evaluation process of the Product Development Management team and key contributors. Identifies talent gaps in team and staffs appropriately. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Requirements

Extensive Immediate Payments product management experience including instant payments, intelligent payment routing, B2C payee choice solutions, direct-to-debit card and Zelle disbursements.
Knowledge of other non-U.S. domestic wire systems helpful.
Proven ability to partner effectively with product development, operations, sales and other stakeholders.
Ability to define, prioritize and execute product work across multiple platforms and initiatives.
Strong communication and influence skills with the ability to drive alignment across business and development/technology stakeholders.
Experience operating and presenting at a strategic level while maintaining accountability for execution.
Ability to thrive in a fast-paced environment.
Experience presenting at industry conferences and with senior-level corporate decision makers.
8+ years of industry experience.
At least 5 years of prior management experience.

Nice To Haves

Knowledge of other non-U.S. domestic wire systems

Responsibilities

Manage and develop a team of Product Managers responsible for a portfolio of strategic immediate payment solutions: Instant Payments (both Real Time Payments and FedNow), Intelligent Payment Routing, our business-to-consumer payee choice solution known as ePayments, Direct-to-Debit Card Payments and Zelle Disbursements.
Define and execute the immediate payments product strategy and multi-year roadmap across the full set of immediate payments solutions.
Drive the product strategy and priorities, client adoption and usage, and financial outcomes including revenue and direct expenses across the product lifecycle.
Partner with other Product Management partners, Product Development, Technology, Operations, Servicing, Implementation, and Risk partners to inform the design and operating approach for sales enablement and support, servicing, implementation and risk management of the immediate payments product line.
Develops and maintains the product strategy plan for the Immediate Payments product line including the competitive position, growth strategies, financial and performance metrics and product roadmap. Aligns the plan with key partners across Treasury Management and the enterprise.
Champions product improvements including appropriate business justification and prioritization. Collaborates with product development and operations to define the overall scope and requirements for new initiatives.
Manages the product financials including budgeting and forecasting of revenue growth and direct expenses. Provides periodic financial updates and insights along with key product and industry updates.
Partners closely with Operations, Sales, Servicing, Implementation, Risk and Compliance partners to ensure a positive end-to-end client experience.
Partners closely with Go-to-Market teams to develop and maintain appropriate marketing, collateral and communication materials while educating TM partners on product capabilities and enhancements.
Participates in industry groups such as The Clearing House RTP Business Committee and meets with Federal Reserve representatives to ensure PNC is actively engaged in industry discussions and changes. Actively contribute thought leadership to PNC clients and prospects thru articles, conferences and other forums. Engages bi-directionally with various standards forum as required to influence positive industry change results.
Collaborates with other PNC lines of business including Retail and others on enterprise immediate payments initiatives.
Uses knowledge of emerging technologies to deliver product to customers through all applicable channels.
Presents initiatives to gain senior management buy-in.
Manages progress to ensure initiatives are completed on time, within budget and meet strategic goals.
Influences product and customer experience trends by monitoring competitors or peer organizations to stay abreact of emerging product and technology trends in the industry.
Leads teams responsible for translating concepts or designs into new or improved products, product lines or experiences and recognizes, anticipates and resolves complex operational and process problems that arise.
Evaluates potential product or experience development projects for feasibility and value.
Ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery and other internal service partners.
Participates in client-facing and external stakeholder activities throughout the product or experience lifecycle.
Adheres to company-defined risk appetite as part of the first line of defense.
Serves as point of review and sign off for risk management, compliance and audit requirements, as needed.
Manages, motivates and develops one or multiple product lines and managers as well as the performance evaluation process of the Product Development Management team and key contributors.
Identifies talent gaps in team and staffs appropriately.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service