Product Management, Sr. Manager, Health Cloud

Salesforce•San Francisco, CA

1d•$172,500 - $285,800•Hybrid

About The Position

Salesforce Health Cloud is on a mission to transform healthcare by bringing the world's most innovative customer engagement platform to an industry ripe for change. As a Senior Product Manager focused on the Provider segment, you will drive the next chapter of Health Cloud's growth — building products that improve patient and provider experiences, accelerate business expansion, and bring the power of the Salesforce platform to a multi-trillion dollar industry. You will work alongside a world-class engineering and design team, collaborating with customers, partners, and cross-functional leaders to define and deliver products that truly matter.

Requirements

You are a great product manager who has built products end-to-end delivering an outstanding customer experience, brought products to market including go-to-market, pricing and packaging, and demonstrated successful deployments
You own the product vision and can drive it through an organization
You have strong technical abilities to hold your own in debates with technical architects and engineers, and are intimately familiar with modern software development practices used to build and deploy web and mobile applications
You have 5+ years of product management or equivalent experience with a demonstrated ability to discover opportunities and then define and deliver products
You have led extension or integration of a product into another product line
You are a creative thinker who thrives on solving challenging problems with strong analytical thinking skills
You are an effective communicator who works well with engineering and cross-functional teams, can present plans and roadmaps to internal stakeholders and C-level executives, is comfortable pitching products to diverse external audiences (customers, partners, and analysts), and has a strong ability to convince and influence
You have experience identifying and addressing customer needs, building relationships with customers, developing an awareness of relevant services, communicating with customers in an organized and knowledgeable manner, and delivering clear requests for information
You have strong Software as a Service (SaaS) product experience
Bachelor's degree in Engineering, Computer Science, or a related discipline, or equivalent experience in technical roles

Nice To Haves

You are conversant with using Artificial Intelligence (AI) tools like Claude Code
You have experience with Agile methodology and Application Programming Interfaces (APIs)
You bring a start-up mentality — bias toward action, comfort with ambiguity, and a drive to move fast
You have experience in the healthcare industry

Responsibilities

Design and deliver new features that improve product usage, grow the business, and make customers successful
Create and prioritize a feature roadmap in collaboration with customer success, sales, and engineering
Own the cross-industry product point of view and directional roadmap, including how it works with and leverages partner integrations
Work with industry experts to define the next business problem to solve that brings a multiplier effect for the business
Engage with customers, partners, and independent software vendors (ISVs), along with product ambassadors from across Salesforce to prioritize the right features
Represent the customer — be the champion and voice of customers, build impactful personal relationships, and bring the customer's voice into the creation process
Own requirements, specifications, and release plans; work closely with customers to drive feature adoption
Drive the best customer experience possible by working closely with User Experience (UX) to develop, test, and deliver assets to engineering
Work with the technology team to deliver a world-class product driven by customers, prospects, advisory teams, and internal product experts; drive the end-to-end feature delivery cycle
Collaborate across teams — product managers play a critical role in creating alignment between engineering teams and stakeholders
Work effectively within a team of product managers who have dependencies on one another, leveraging shared work to support corresponding functionality
Champion your feature through go-to-market activities: work closely with marketing to position and enable sales, run technical enablement sessions for technical sales and systems integrators (SIs), and ensure features are clearly documented so customers and partners can easily understand, implement, and use them