PRODUCT MANAGEMENT SENIOR SPECIALIST (HYBRID-CHARLOTTE, NC)

Compass Group•Charlotte, NC

6d•Hybrid

About The Position

The Product Management Senior Specialist is responsible for supporting the business with technology integrations and enhancements. This support will include data reporting, data modeling and extensive knowledge of a CRM application. Foodbuy is the industry leader in procurement and supply chain solutions and a subsidiary of Compass Group PLC. They work with clients in various industries including Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming, and also support Compass Group. Foodbuy emphasizes caring for associates, clients, and the community, encouraging innovation, and offering strong benefits and competitive compensation. They have an open and modern work environment with a focus on flexibility and collaboration, guided by their value system called People FIRST (Flexibility, Inclusion, Results, Sustainability, and Transparency).

Requirements

Bachelor’s degree or equivalent work experience required.
3+ years’ experience in a supply chain function, finance, business administration, or statistics
Advanced detail orientation, capable of managing and interpreting extensive datasets to draw nuance conclusions and support strategic decision-making.
Masters’ communication, presenting complex analytical data and strategic insights to inform decisions across functions.

Nice To Haves

Prior related experience with Dynamics 365, Procure-to-Pay (P2P), eProcurement, Sitecore, Microsoft Power BI, and other Microsoft applications preferred.
Financial or trend analysis experience preferred.
Supplier and customer interaction experience preferred.

Responsibilities

Solid knowledge of the Dynamics 365 (CRM) and other relevant applications
Managing stakeholders expectations and fostering positive relationships with the businesses within the business
Streamline CRM implementation processes to ensure efficiencies are achieved
Knowledge of project status with Product Owner
Create effective testing processes to ensure projects reach completion
Manage technology enhancement requests for business participants
Collaborate with all departments/teams to provide the best possible user experience
Support third party technology partners with CRM projects & enhancements
Lead projects to successful outcome; build subject comprehension to understand risks and roadblocks
Recognize and solve problems quickly
Conduct requirement gathering sessions for requested enhancements & participate in system trainings for internal users
Establish criteria and implement tools to measure user adoption and departmental performance usage
Provide Level 2 support for business inquiries associated with new and existing functionality, assisting IT with the development of Technical Design Documentation
Participate in ad hoc projects