Product Management Senior Manager - Express Scripts - Hybrid

Cigna Healthcare•St. Louis, MO

6d•$131,400 - $219,000•Hybrid

About The Position

Product Management Senior Manager Bring your passion for innovation and client impact to a role where communication truly matters. As a Product Management Senior Manager you will lead a high-performing team and shape how we deliver meaningful, compliant, and high-quality communications to over 100 Medicare clients. This is an opportunity to combine strategy, leadership, and execution to create better member experiences. We are looking for someone who is energized by collaboration, inspired by continuous improvement, and motivated to make a measurable difference.

Requirements

Minimum of 6+ years of experience in product management, communications, or a related field
Minimum of 2+ years of experience leading people or managing teams
Experience working in a highly regulated environment (e.g., healthcare, Medicare, or insurance)
Proven ability to lead cross-functional initiatives and deliver complex work from concept through execution
Strong communication and presentation skills, with experience engaging clients and senior stakeholders
Demonstrated ability to manage multiple priorities while maintaining high quality and attention to detail

Nice To Haves

Experience supporting EGWP or Medicare communications
Familiarity with CMS marketing guidelines and regulatory requirements
Experience with communications or workflow systems such as Blue-Ray or Wrike
Experience leveraging AI or automation to improve processes
Bachelor’s degree or equivalent experience

Responsibilities

Lead and inspire a team of Member Experience Managers, setting clear priorities, balancing workloads, and supporting ongoing development and recognition
Own the end-to-end communication strategy and execution for EGWP clients, ensuring quality, timeliness, and compliance across all deliverables
Drive communications from concept through production, partnering across teams and systems to deliver seamless outcomes
Strengthen client relationships by leading meetings, sharing updates, and proactively addressing communication needs
Monitor performance metrics such as turnaround time and quality, using insights to continuously improve processes and outcomes
Translate CMS marketing guidance into actionable updates for client communications, ensuring accuracy and compliance
Build and execute communication timelines, especially in preparation for Annual Enrollment Period, to support scalable delivery
Contribute to broader product and marketing strategies, including identifying opportunities for enhancement, efficiency, and innovation
Serve as a subject matter expert in communications processing systems (e.g., Blue-Ray, Wrike), helping teams work smarter and more efficiently
Identify and implement process improvements, including the use of AI and automation, to enhance speed, accuracy, and scalability
Represent EGWP communications in key forums, presenting insights and influencing decisions across leadership and stakeholders