Business Product Owner Advisor, PBM Operations - Express Scripts - Hybrid

Cigna Group•Saint Louis, MO

6d•Hybrid

About The Position

The Pharmacy Benefit Services (PBS), Operations Business Product Owner (BPO) serves as the key interface and liaison between the business sponsor, or client and technology counterparts to advance high ROI/efficiency, division-wide and enterprise-wide initiatives. This individual would have responsibility for the accuracy and comprehensiveness of business requirements of new and modified business applications and/or products. The Business Product Owner serves as the interface to the Technical Product Owners (TPO) for business applications, product or client requests to contribute to business requirements for new and existing systems from ideation through production and project oversight. They will participate heavily in: o the extraction of requirements from business sources o discussions with technical resources on business intent and requirements o skills to discuss, if not influence, technical design of associated applications o the ability to guide technical support

Requirements

High school diploma or GED required
5+ years experience with program management or product owner preferred
Knowledge of agile methodology preferred
Ability to work with high talent teams in local and remote locations.
Business aptitude and able to quickly learn and absorb business context and business processes and translate to IT.
Conceptual knowledge of application development, procedures and practices.
Working knowledge of Microsoft application software (i.e., Word, Excel and Visio).
Proven organizational skills with the ability to develop a detailed work plan to ensure project success.
Possess excellent written and verbal communication skills.
Strong requirements elicitation and conflict resolution skills.
Ability to work in a fast-paced environment, handling multiple priorities.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Participate in defining business requirements with business sponsors, TPO and System Engineering teams for new and modified business applications, product, or client requests
Accountable for the business relationship management with business stakeholders and will work closely with those persons to scope and shape IT project intent that advance business value driven strategies.
Help define business / client intent, manage the intake of work, transform intakes into IT solutions, support IT project delivery, and ensure that the business / client intent are met.
Interprets existing procedures to solve problems independently.
Understand key business performance indicators that impact assigned areas, and will understand, manage and monitor IT activities that impact these KPIs.
Document business processes and procedures as needed.
Conduct data quality assessments and aid in cleanup efforts in project tracking.
Drive conversations with business stakeholders and IT teams, partner with the Delivery Manager to define and track key deliverable dates, gather status, and provide updates to leadership.
Communicates project status and escalates issues as needed.
Facilitates issues resolution in collaboration with leadership, technology and internal operational areas.
Represent team in portfolio prioritization discussions for each supported business team.
Prioritize and manage workload and meet project deadlines.