Product Management Intern

The Church of Jesus Christ of Latter-day Saints • Salt Lake City, UT

4d

About The Position

As a Product Management Intern with Seminaries & Institutes (S&I), you will work alongside an experienced Product Manager and the S&I analytics team to solve product problems for analytics tools used in religious education worldwide. S&I serves youth and young adults through seminary and institute classes. Leaders and field personnel use Power BI products to understand enrollment, attendance, and student outcomes and to decide where to focus their efforts. The product portfolio includes the Executive Dashboard, Program Dashboard, CES Dashboard, Succeed in School, the Data Leader Initiative, and What's Next for Seniors.

The intern will take on real responsibilities from day one and lead a meaningful project from discovery through launch, including talking with users, defining success metrics, writing requirements, testing, and launching improvements. Work includes recurring ownership such as field support and maintaining FAQs and guides, ad hoc assignments such as prototyping and preparing demos, and an end-to-end project with guidance. Projects may include designing a training and onboarding program, creating a product adoption report, or prototyping an AI-assisted support tool.

The role includes training and enablement, user support and discovery, product delivery, and applying AI tools to product work. The intern will use tools such as Microsoft Copilot and explore AI features in Power BI. The position provides practical experience with product management, AI, Power BI, data storytelling, user research, requirements, prioritization, testing, and release management, as well as mentorship and interaction with senior stakeholders.

Church employment is limited to members who are worthy of a temple recommend. The Church is an equal opportunity employer and will make reasonable accommodations for qualified individuals with known disabilities.

Requirements

• Currently enrolled in school or enrolled within the past 12 months.
• Studying Information Systems, Business, Data Analytics, Communications, or a related field.
• Clear written and verbal communication, including the ability to explain technical topics to non-technical users.
• Strong organization and follow-through when managing multiple requests and deadlines.
• Curiosity about data and comfort learning new tools quickly.
• A service-oriented approach to supporting users.

Nice To Haves

• Interest in a product management career.
• Familiarity with Power BI or other reporting and dashboard tools.
• Hands-on experience using AI tools such as Copilot, ChatGPT, or Claude for writing, research, or analysis.
• Experience creating training content, documentation, or how-to guides.
• Exposure to agile practices or backlog tools such as Azure DevOps, Jira, or Microsoft Planner.
• Experience with software testing or quality assurance.
• Familiarity with Seminaries & Institutes programs.

Responsibilities

• Create training materials, user guides, onboarding resources, and release communications.
• Support training sessions, product demonstrations, and office hours.
• Help field users understand reports, navigate new features, and interpret metrics.
• Serve as a first point of contact for field questions, feedback, and support requests.
• Interview users and gather feedback to understand their needs and pain points.
• Write business requirements and user stories based on user research.
• Track enhancement requests, reported issues, and frequently asked questions.
• Help manage and prioritize the product backlog and coordinate with stakeholders.
• Test new features and help prepare releases for launch.
• Monitor product adoption, define success metrics, and recommend ways to improve engagement.
• Use AI tools such as Microsoft Copilot to draft documentation, summarize user feedback, and analyze support-request trends.
• Explore AI features in Power BI, including Copilot and natural-language Q&A, and evaluate their usefulness to field users.
• Help prototype AI-assisted experiences, such as a support assistant for common report questions.
• Lead an end-to-end product project from discovery to launch with guidance.

Benefits

• Opportunity to lead a real product initiative from discovery to launch and showcase the finished project and results.
• Practical experience using AI tools in product work and exploring AI for analytics and user support.
• Experience with product management fundamentals, including user research, requirements, prioritization, success metrics, testing, and release management.
• Power BI and data storytelling experience with dashboards used by S&I leaders worldwide.
• Mentorship and daily work with a Product Manager, with regular interaction with senior stakeholders.
• Opportunity to contribute to mission-driven work supporting students' faith and education.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed