Product Management Intern

The Church of Jesus Christ of Latter-day Saints•Salt Lake, UT

About The Position

As a Product Management Intern with Seminaries & Institutes, you will work with an experienced Product Manager and the S&I analytics team on product problems involving analytics tools used to guide religious education worldwide. S&I leaders and field personnel use Power BI products to understand enrollment, attendance, and student outcomes and decide where to focus their efforts. The portfolio includes the Executive Dashboard, Program Dashboard, CES Dashboard, Succeed in School, the Data Leader Initiative, and What's Next for Seniors. The role includes daily ownership of recurring responsibilities, varied ad hoc assignments, and an end-to-end project owned from discovery through launch, with guidance. Work may include supporting users, gathering feedback, defining success metrics, writing requirements, testing, and launching product improvements. The intern will learn product management practices and use AI tools in a mission-driven environment.

Requirements

Currently enrolled in school or enrolled within the past 12 months.
Studying Information Systems, Business, Data Analytics, Communications, or a related field.
Clear written and verbal communication, including the ability to explain technical topics to non-technical users.
Strong organization and follow-through when managing multiple requests and deadlines.
Curiosity about data and comfort learning new tools quickly.
A service-oriented approach to supporting users.

Nice To Haves

Interest in a product management career.
Familiarity with Power BI or other reporting and dashboard tools.
Hands-on experience using AI tools such as Copilot, ChatGPT, or Claude for writing, research, or analysis.
Experience creating training content, documentation, or how-to guides.
Exposure to agile practices or backlog tools such as Azure DevOps, Jira, or Microsoft Planner.
Experience with software testing or quality assurance.
Familiarity with Seminaries & Institutes programs.

Responsibilities

Create training materials, user guides, onboarding resources, and release communications.
Support training sessions, product demonstrations, and office hours.
Help field users understand reports, navigate new features, and interpret metrics.
Serve as a first point of contact for field questions, feedback, and support requests.
Interview users and gather feedback to understand their needs and pain points.
Write business requirements and user stories based on user research.
Track enhancement requests, reported issues, and frequently asked questions; keep FAQs and user guides current.
Help manage and prioritize the backlog and coordinate with stakeholders.
Test new features and help prepare releases for launch.
Monitor product adoption, define success metrics, and recommend ways to improve engagement.
Use AI tools such as Microsoft Copilot to draft documentation, summarize user feedback, and analyze support-request trends.
Explore AI features in Power BI, including Copilot and natural-language Q&A, and evaluate their potential to help field users.
Help prototype AI-assisted experiences, such as a support assistant for common report questions.
Own an end-to-end product project from discovery to launch, with guidance.

Benefits

A finished project to include on a resume, with results to discuss in interviews.
Practical experience using AI tools in product work.
Experience with product management fundamentals, including user research, requirements, prioritization, success metrics, testing, and release management.
Power BI and data storytelling skills using dashboards for S&I leaders worldwide.
Mentorship and exposure through daily work with a Product Manager and regular interaction with senior stakeholders.
Mission-driven impact supporting leaders in using data to strengthen students' faith and education.

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