Product Management Director

Salesforce•San Francisco, CA

About The Position

Salesforce is seeking a Product Management Director to own the product vision and roadmap for Agentforce Voice in Regulated Industries. This role is responsible for driving near-term customer implementations and long-term strategy across healthcare, financial services, insurance, and other regulated verticals. The Product Manager will act as the primary product voice for these customers and partners, deeply understanding their workflows, pain points, compliance requirements, and success metrics. They will define and prioritize features that address regulatory requirements (HIPAA, PCI-DSS, SOX, etc.), integrations with enterprise health and financial systems, and voice AI use cases in high-compliance environments. This role involves partnering closely with engineering and design to drive product delivery from discovery to launch, writing PRDs, aligning on trade-offs, and removing blockers. Collaboration with Legal, Security, and Compliance teams is crucial to ensure product decisions align with industry regulations and Salesforce's Trust standards. The Product Manager will also engage directly with customers and prospects as a subject matter expert, participate in executive briefings, QBRs, and implementation planning sessions, and enable GTM success by partnering with Sales, Solutions Engineering, and Customer Success. Finally, they will track and analyze product performance, using data to iterate, improve, and demonstrate business value.

Requirements

8+ years of product management experience or equivalent technical experience, with at least 3+ years in enterprise SaaS
Deep knowledge of regulated industries: particularly healthcare, financial services, or insurance
Experience building or managing conversational AI, voice, or contact center products
Track record of delivering complex, enterprise-grade products at scale
Strong cross-functional leadership and executive communication skills
Ability to translate regulatory and compliance requirements into product decisions
Comfort working in a fast-paced, ambiguous environment with high customer visibility

Nice To Haves

Familiarity with Salesforce platform, Agentforce, or Einstein AI products
Experience with HIPAA, HITRUST, or other healthcare compliance frameworks
Prior experience managing large enterprise customer implementations or strategic accounts
Background in contact center technology, IVR, or voice AI

Responsibilities

Own the product vision and roadmap for Agentforce Voice in Regulated Industries, driving near-term customer implementations and long-term strategy across healthcare, financial services, insurance, and other regulated verticals
Act as the primary product voice for regulated industry customers and partners — deeply understanding their workflows, pain points, compliance requirements, and success metrics
Define and prioritize features that address regulatory requirements (HIPAA, PCI-DSS, SOX, etc.), integrations with enterprise health and financial systems, and voice AI use cases in high-compliance environments
Partner with engineering and design to drive product delivery from discovery to launch — writing crisp PRDs, aligning on trade-offs, and removing blockers
Collaborate with Legal, Security, and Compliance teams to ensure product decisions reflect industry regulations and Salesforce's Trust standards
Engage directly with customers and prospects as a subject matter expert, participating in executive briefings, QBRs, and implementation planning sessions
Enable GTM success by partnering with Sales, Solutions Engineering, and Customer Success to develop positioning, enablement assets, and customer success frameworks
Track and analyze product performance, using data to iterate, improve, and demonstrate business value