Product Logistics Coordinator

Orion180•Irving, TX

68d•Onsite

About The Position

We are seeking a Product Logistics Coordinator to own non-standard shipping execution, vendor coordination, and install conversion workstreams for our connected device portfolio. This role sits within the Product team, reports directly to the Product Manager, and partners closely with our 3PL provider, manufacturer, Insurance CX, and Accounting. The Product Logistics Coordinator owns the operational backbone of device fulfillment from order corrections and returns to install conversion outreach and reconciliation with Accounting. This role is foundational to building Orion180's internal IoT product operations function and will be cross trained with the Product Support Analyst to ensure full coverage across the product portfolio.

Requirements

Bachelor's degree in supply chain, business, operations, or related field (or equivalent experience)
U.S. Citizenship or Green Card Holder is required
2-4 years of logistics, fulfillment, or supply chain operations experience
Hands-on experience with a 3PL provider, warehouse management system (WMS), or ecommerce fulfillment workflow
Strong organization, attention to detail, and the ability to manage multiple open execution issues simultaneously
Excellent written and verbal communication; comfortable working with external vendors and internal stakeholders
Self-starter mindset, comfortable in a fast-moving team

Nice To Haves

Direct experience with ShipEdge, ShipStation, or similar WMS platforms
Familiarity with 3PL contracts, SLAs, and carrier exception management
Experience supporting e-commerce fulfillment (Amazon Seller Central, Shopify, direct DTC channels)
Familiarity with insurance operations or insurtech products
Exposure to overseas manufacturer coordination
Familiarity with reporting tools (Power BI, Excel) for tracking operational metrics
Background that includes some technical product support or customer-facing troubleshooting to support cross-coverage with the Product Support Analyst

Responsibilities

Serve as the day-to-day operational contact with our 3PL provider (RealSolutions) via the ShipEdge WMS for all non-standard execution
Handle order corrections, expedited shipping requests, post-delivery model exchanges, lost and damaged claims, and return label issuance
Process returns and size exchanges end-to-end, including verification of received devices and reissue of correct units
Monitor backorder pipeline and surface replenishment risk to the Product Manager
Coordinate quality escalations and disputes with the manufacturer when policyholders or the field report defects
Track RMA quality trends and surface patterns to the Product Manager for firmware or hardware action
Support inventory planning conversations with the manufacturer as the portfolio scales
Execute structured outreach to the shipped-not-installed cohort to drive install conversion
Refer policyholders to plumber networks and support scheduling coordination
Partner with the Product Support Analyst to deliver consistent customer education on install requirements
Reconcile shipping, billing, and device-level financial data with the Accounting team, including the per-device backend cost structure
Track shipping cost variances and surface anomalies for review
Produce operational reporting on pipeline aging, lead times, RFI conversion, install conversion, return rate, and shipping cost trends
Contribute to standalone sales readiness (Amazon storefront, direct web store) by supporting fulfillment workflow design and 3PL coordination for new sales channels
Support operational readiness for additional IoT device launches as they come into scope
Maintain process documentation and runbooks as the function scales