Product Line Manager, Emphasys HFA

Aquila Software Group • Miramar, FL

3d • Remote

About The Position

Emphasys HFA is hiring a Product Line Manager for its Single Family mortgage lending software product line. Reporting to the Head of Operations, this role oversees product strategy, roadmap, development, and ongoing evolution across the lending lifecycle, from loan origination through portfolio management and servicing. The manager will maintain legacy applications while leading client migration to the Microsoft .NET platform and advancing AI-powered capabilities. Working with clients and internal Development, Implementation, Client Services, Business Development, Sales, and Marketing teams, the role translates business needs, industry and regulatory requirements, and client feedback into product enhancements and new solutions. It also manages critical client escalations and supports product adoption, client satisfaction, and business growth. This is a remote position open to candidates in the United States or Canada.

Requirements

• Deep knowledge of the Single Family mortgage lending industry, including loan origination systems, underwriting, eligibility, loan reservations, and closing processes.
• Knowledge of loan servicing and portfolio management, including payment processing, delinquency management, and investor reporting.
• Familiarity with housing finance agency and lender requirements and mortgage assistance programs, including first mortgage and down payment assistance programs.
• Experience managing externally facing software products and translating complex business requirements into product roadmaps and priorities; ability to work with Development and Implementation teams to deliver enhancements and new capabilities.
• Experience bringing AI-powered features into production, from identifying use cases and defining requirements to collaborating on implementation and deployment.
• Ability to create prototypes or mockups to validate ideas and familiarity with guiding product design, troubleshooting issues, and supporting platform modernization with technical teams.
• Understanding of mortgage regulations, compliance requirements, and industry standards associated with Fannie Mae, Freddie Mac, and Ginnie Mae.
• Familiarity with mortgage data standards and formats including URLA, ULDD, and MISMO, and ability to translate industry requirements into product specifications.
• Strong analytical skills, including advanced Excel capabilities, to interpret lending and portfolio data.
• Experience working directly with external clients, building trusted relationships, managing complex or time-sensitive escalations, communicating technical challenges and resolutions, and balancing client expectations with product priorities.
• Ability to conduct product demonstrations and present recommendations and complex concepts effectively to executives and cross-functional teams.
• Ability to manage competing priorities across existing products, modernization initiatives, and new development; strong critical thinking, sound judgment, proactive problem-solving, and stakeholder communication.

Nice To Haves

• Experience managing software products within mortgage lending technology.

Responsibilities

• Own the strategy, roadmap, and ongoing evolution of the Single Family mortgage lending product line, translating client needs, industry trends, regulatory requirements, and business opportunities into priorities and solutions.
• Support legacy COBOL applications and drive client migration and adoption of the Microsoft .NET platform; coordinate enhancements and releases with Development, Implementation, and Client Services.
• Identify opportunities to expand AI capabilities in the Lender Portal, including intelligent document ingestion and processing, and contribute to new product initiatives, prototypes, and features.
• Define product requirements, guide system design, prioritize enhancements, and oversee delivery timelines and releases while ensuring solutions meet client expectations, security standards, and industry requirements.
• Build relationships with housing finance agencies, lenders, and other stakeholders; gather feedback, identify improvement opportunities, own critical client escalations, coordinate resolutions, and communicate clearly.
• Collaborate with Business Development, Sales, and Marketing on product demonstrations, showcases, RFP responses, solution development, and business development opportunities.
• Monitor mortgage lending trends, competitors, and emerging market needs to identify opportunities to strengthen offerings and expand into new markets.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed