Product Lifecycle Platform Administration Manager

CareSource•Ohio WFH, OH

1d•$83,000 - $132,800

About The Position

The Product Lifecycle Platform Administration Manager is responsible for administration and configuration of the product lifecycle management (PLM) platform, including its roadmap, enhancement backlog, workflows, access governance, releases, vendor coordination, reporting, and operational support. The manager monitors business needs and vendor capabilities to identify opportunities to improve, expand, simplify, or appropriately scale the platform and its supporting services. The role serves as CareSource’s primary PLM vendor contact and works across business stakeholders, technology teams, and external partners. It supports a centralized platform through which business owners maintain the source of truth for product and benefit requirements. The position requires a bachelor’s degree or equivalent relevant work experience, at least five years administering enterprise or healthcare operational platforms, and familiarity with healthcare or managed care and regulated programs or environments. The position is based in a general office environment, may involve occasional travel of up to 15%, and may require additional hours or work outside normal business hours during major releases or production deployments. Compensation is $83,000–$132,800, with possible performance-based bonus eligibility and a comprehensive total rewards package.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Healthcare Administration, or a related field, or equivalent years of relevant work experience in lieu of the degree.
Five years of experience administering enterprise business platforms, workflow systems, product lifecycle systems, or healthcare operational systems.
Familiarity with healthcare or managed care and knowledge of Medicaid, Medicare, Military/Veteran products, Marketplace, or other government-sponsored programs, or equivalent work in highly regulated environments.
Advanced proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Ability to respond and execute in a changing, fast-paced, high-growth business environment and matrixed organization.
Knowledge of enterprise application administration, workflow and business process management, user security and access governance, configuration management, and release and change management.
Ability to analyze platform requirements and translate business needs into system capabilities and solutions.
Knowledge of reporting and analytics, vendor coordination, operational support management, and product lifecycle management concepts.
Strong communication and stakeholder management skills, problem-solving and analytical thinking, project and operational planning, and systems-thinking skills.
Ability to understand how product and benefit decisions flow through platforms, configuration processes, operational teams, and member/provider experiences.
Strong understanding of benefit data governance, including data ownership, systems of record, taxonomy, traceability, validation controls, and downstream data dependencies.
Commitment to the mission and values of the CareSource Family of Companies.

Nice To Haves

Three years of experience supporting system configuration, reporting, user security, and business process management.
Experience administering Pega Product Composer System (PCS) or similar product lifecycle management platforms.
Experience in health insurance, managed care, healthcare operations, or healthcare technology.
Experience supporting regulatory, product, benefit, or configuration management processes.
Lean, Six Sigma, Agile, Product Management, or Pega certification.

Responsibilities

Serve as the primary administrator and subject matter expert for the PLM platform.
Configure and maintain platform settings, workflows, user interfaces, security models, reference tables, metadata, system parameters, and administrative controls.
Administer user provisioning, role assignments, permissions, and access reviews in accordance with enterprise IAM and security policies.
Maintain configuration documentation and administration procedures.
Partner with business owners to support governance, documentation, and lifecycle workflows; support platform audits and governance activities.
Evaluate, coordinate, test, and implement system enhancements and configuration changes.
Manage workflow, lifecycle, security, notification, and configuration components for product, benefit, and code set lifecycle processes.
Maintain change controls for production and non-production environments.
Coordinate platform releases, upgrades, patches, and enhancement deployments, and assess vendor-release impacts on configurations and business processes.
Partner with vendor resources and CareSource technology teams to resolve issues and implement improvements.
Partner with Strategic Sourcing & Vendor Risk Oversight to monitor vendor performance and support escalations; serve as CareSource’s lead contact with the PLM vendor.
Maintain the platform roadmap and use adoption, usage trends, operational metrics, and stakeholder feedback to recommend improvements to capabilities, efficiency, usability, and adoption.
Identify process automation and operational efficiency opportunities with business stakeholders.
Monitor vendor roadmaps, emerging capabilities, lifecycle risks, upgrade dependencies, and technical debt; communicate opportunities, impacts, and future considerations to stakeholders.
Maintain and administer the PLM platform enhancement backlog.
Provide advanced support and serve as the primary escalation point for platform issues, service requests, and enhancement requests; coordinate issue triage with IT, business stakeholders, and vendor support.
Develop and maintain training materials, user guides, and administration documentation; lead platform onboarding and ongoing training.
Define and maintain platform support processes, escalation procedures, service measures and levels, and enhancement request workflows.
Develop and maintain operational reports, dashboards, and platform metrics.
Monitor data health, workflow integrity, and system utilization to identify incomplete records, process exceptions, and configuration issues.
Provide reporting, controls, and audit capabilities that support business data stewardship, and support downstream data consumption for regulatory, operational, and strategic initiatives.
Monitor system usage and adoption metrics to identify improvement opportunities.
Collaborate with Product Management, Benefit Administration Oversight (BAO), Compliance, Market Operations, BC&S, IT, and external partners.
Participate in governance forums and facilitate alignment among business owners, platform vendors, and technology teams.
Facilitate governance discussions about platform enhancements, roadmap priorities, and system improvements.
Support enterprise efforts to establish and maintain a centralized platform for business owners to maintain the source of truth for product and benefit requirements.
Perform other job-related duties as requested.