Value (Non-Rewards) Credit Card Portfolio – Product Lead, Senior Vice President (Hybrid)

Citi • Schaumburg, IL

2d • $156,160 - $234,240 • Hybrid

About The Position

The role will be part of the US Consumer Cards, a market leader in the credit card industry. US Consumer Cards maintains its leadership position by delivering industry-leading products, advanced services and payment systems that address clients’ evolving needs. US Consumer Cards offers a combination of class leading proprietary credit cards such as Citi Simplicity, Citi Double Cash, and Citi Rewards products as well as partner credit cards with iconic industry leaders such as Costco, American Airlines and Best Buy. These value propositions are supported by a broad range of digital lending programs such as Flex Loan and Flex Pay, and industry-leading digital experiences. Our mission is to win the hearts, minds and wallets of our consumers with high impact products and marketing. This role is part of the Value team, within the larger US Consumer Cards organization. The Citi Value (Non-Rewards) portfolio is one of the largest in US Consumer Cards - with the most cardmembers and generating the highest returns for the business. This portfolio is a significant strategic focus for the organization, with visibility and attention given its size and profitability. The Company has significant investment in this area and the need for new approaches to customer satisfaction and experience with our products is urgent and requires fresh and innovative thinking. This role will apply customer-centric mindset to identify opportunities to improve customer satisfaction across all customer touchpoints and will work to realize these changes in collaboration with our cross-functional partners in Marketing, Digital, Tech and Customer Servicing areas. Additionally, this role will be a day-to-day product manager of Secured Credit Card portfolio, ensuring seamless product operation and relevant customer treatments, from acquisitions to graduation off into an unsecured product.

Requirements

• 10+ years of relevant experience
• Working knowledge of credit card industry and competitor products/services
• Customer-centric mindset
• Ability to quickly identify issues, analyze situations, and develop effective solutions
• Comfort with analyzing data, identifying trends and reviewing credit card PnL
• Strong negotiation and influencing skills
• Project management and time-management skills with the ability to manage multiple projects simultaneously
• Bachelor’s degree/University degree or equivalent experience

Nice To Haves

• Master’s degree preferred

Responsibilities

• Outline optimal Value customer interactions aligned with the portfolio strategy and implement a robust pipeline of improvements across Value customer touchpoints in partnership with our cross-functional partners (Marketing, Digital, Servicing)
• Assist with new product development efforts
• Manage day-to-day operations for Secured credit card portfolio
• Lead portfolio compliance with policies and other governance processes

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior