Product Launch & Technical Support Engineer
Nokia•Dallas, TX
•$105,000 - $165,000
About The Position
The Product Launch & Customer Support Engineer will be responsible for launching and supporting Nokia's Wavence microwave radio products across the North American market. The role combines hands-on laboratory testing, field issue resolution, and cross-functional technical support to ensure product compliance, performance, and customer satisfaction.
Requirements
- Bachelor’s degree in Electrical Engineering or a related field, or equivalent experience.
- Strong understanding of microwave systems, including Ethernet interfaces, RF transmitters and receivers, and modem operation.
- Hands-on laboratory experience with basic system and RF measurements.
- Working knowledge of microwave transmission principles and link budgeting.
- Ability to troubleshoot complex microwave networks.
- Experience performing qualification testing and producing technical reports.
- Excellent communication skills for effective customer interaction.
- Familiarity with North American regulatory requirements, such as FCC and ISED.
- Proven ability to work cross-functionally with development and integration teams.
- Proficiency with test equipment such as VNAs, spectrum analyzers, power meters, and data analysis tools.
Responsibilities
- Perform homologation testing of microwave radio products for the North American market.
- Provide technical support to the TEC team.
- Support the integration factory with technical guidance.
- Analyze field issues and collaborate with the development team to devise solutions.
- Verify solutions through validation testing.
- Conduct RF and system measurements in the lab.
- Generate technical reports and qualification documentation.
- Troubleshoot complex microwave networks.
- Interact with customers to resolve technical problems.
- Ensure compliance with regulatory standards and internal quality processes.
Benefits
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability and long-term disability
- Company-paid life insurance and AD&D equal to 2x base pay
- Optional or supplemental life and AD&D insurance for employees, spouses, and children
- Paid time off for holidays and vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
