Product Intern

Kensington•Toronto, ON

22h

About The Position

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime! We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air. To learn more about Kensington, visit kensingtontours.com. Role Overview We are seeking a highly organized and detail-oriented Product Intern to join our Product & Partnerships team. This is an execution-focused role that supports the creation, maintenance, and enhancement of Kensington's travel products. You will play an important role in coordinating workflows, supporting product builds, conducting research, and helping ensure our product information remains accurate, consistent, and aligned with Kensington's standards. This opportunity is ideal for someone who enjoys organization, research, process management, and working behind the scenes to help deliver exceptional travel experiences.

Requirements

Exceptional attention to detail and commitment to quality
Strong organizational and time-management skills
Ability to manage multiple priorities while maintaining accuracy
Proficiency with Excel, Google Sheets, and structured data templates
Excellent written communication skills, including drafting, proofreading, and summarizing information
A proactive approach and willingness to take initiative within established processes
Strong research and analytical skills
Interest in travel and global destinations, with the ability to quickly synthesize information from multiple sources

Responsibilities

Prepare, format, and proofread service briefs for new and existing itineraries
Source, organize, and upload images into internal systems
Support product setup activities while ensuring accuracy, consistency, and completeness
Assist with maintaining product data and content across platforms
Conduct destination, supplier, and itinerary research to support new product development and refreshes
Consolidate research findings into clear, structured recommendations and summaries
Support updates and enhancements to existing product content
Triage incoming requests from Destination Experts, DMC partners, and internal stakeholders
Track requests, manage workflow queues, and ensure timely follow-up
Draft concise communications, summaries, and responses for internal review
Assist with Net Promoter Score (NPS) tracking and reporting
Support the collection and organization of customer, partner, and internal feedback
Identify recurring themes and summarize insights to support continuous product improvement