The Product Defect Investigator is responsible for monitoring and evaluating in-field performance of commercial trucks to identify potential safety defects, quality concerns, and regulatory non-compliance. This role conducts detailed, data-driven investigations and root cause analyses using field data, warranty information, and engineering insights. Findings are presented to senior leadership to support timely decisions regarding recalls, field campaigns, or other corrective actions. The position also ensures compliance with federal safety regulations and internal standards by preparing and submitting regulatory filings, including defect reports and certification documentation, to applicable agencies. In addition, the investigator interprets evolving regulatory requirements and provides impact assessments and recommendations to guide business decisions. Working cross-functionally with engineering, quality, legal, and marketing teams, the Product Defect Investigator provides guidance on product design changes, validation testing, labeling, and technical documentation to ensure products meet safety, performance, and compliance expectations. This role requires strong analytical, communication, and problem-solving skills, and plays a critical part in protecting customer safety and maintaining regulatory compliance.
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Job Type
Full-time
Career Level
Senior