Product Installation Engineer - Extensive 90% + Travel Required

KLA•Chandler, AZ

10d•Onsite

About The Position

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network. In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. Selected candidate must be able to work 6 days/week, 10 hours/day. At KLA, our Product Installation Engineers (IEs) are the critical first connection between our customers and their new, highly advanced equipment. This role is instrumental in shaping the customer’s first—and lasting—impression of KLA products, services, and technical excellence. As a Product Installation Engineer, you will lead the on‑time installation and qualification of complex capital equipment, ensuring smooth handoff, predictable cycle times, and a successful warranty start. You’ll represent KLA directly with customers, taking ownership of installation performance and customer satisfaction.

Requirements

ASET minimum degree or equivalent work experience in supporting complex capital equipment for the semiconductor industry is required.
Strong knowledge of electronics, optics, mechanical, electro‑mechanical, and electro‑optical systems
Experience with high‑vacuum systems strongly preferred
Comfort working with computer systems, operating systems, and networking (Windows, Unix, or similar environments)
Proficient in Microsoft Office applications
Excellent analytical, problem‑solving, and troubleshooting abilities
Strong verbal, written, and interpersonal communication skills
Highly self‑motivated, organized, and detail‑oriented
Able to work effectively across cultures, functions, and geographies

Responsibilities

Install and qualify advanced KLA systems at customer sites globally, ensuring installations are completed on schedule and meet quality standards
Diagnose, troubleshoot, and resolve technical issues during installation by identifying root causes and implementing effective solutions
Perform setup, alignment, calibration, and verification of highly complex semiconductor capital equipment
Collaborate cross‑functionally with KLA regions, engineering, and customer teams to verify system performance and transfer tool ownership
Provide clear status updates to all stakeholders throughout the installation process
Complete installation documentation and administrative requirements accurately and on time
Secure warranty sign‑off on newly installed tools
Operate independently while following documented procedures, exercising sound technical judgment within defined guidelines
Work under guidance from managers and senior IEs, with increasing autonomy as experience grows
Engage effectively in cross‑cultural and cross‑functional environments
Extensive travel domestically and internationally to support customer installations worldwide