Product Implementation & Customer Success Manager

Cencora • USA > MO > Remote, MO

3d

About The Position

The Customer Success & Product Adoption Manager leads customer onboarding, product implementation, and adoption initiatives to help customers achieve maximum value from Cencora’s solutions. The role serves as a bridge between customers and internal teams, driving successful deployments, improving the customer experience, increasing adoption, and supporting long-term retention and growth.

Working cross-functionally with Product, Sales, Operations, Technical, and Support teams, the manager helps deliver a seamless customer journey from implementation through ongoing success. The role also provides coaching and support to team members while fostering a customer-centric culture.

Requirements

• Experience in Customer Success, Product Implementation, Project Management, Consulting, or Account Management.
• Proven track record managing customer onboarding and adoption programs.
• Experience working with cross-functional teams and multiple stakeholders.
• Strong customer relationship and stakeholder management skills.
• Project management and organizational capabilities.
• Analytical mindset with the ability to turn data into actionable insights.
• Excellent communication and presentation skills.
• Problem-solving and continuous improvement orientation.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Bachelor's degree in Business, Marketing, Technology, or a related field.
• Experience with CRM and Customer Success platforms.
• Project Management certification is a plus.

Responsibilities

• Lead customer onboarding and product implementation projects to ensure successful, timely deployment.
• Develop and execute customer success plans focused on adoption, engagement, retention, and value realization.
• Partner with customers to define business objectives, success criteria, and implementation requirements.
• Serve as the primary point of contact during implementation and post-launch phases.
• Collaborate with Product, Sales, Technical, and Support teams to resolve issues and improve customer outcomes.
• Monitor customer health metrics, adoption trends, and satisfaction levels, proactively identifying risks and growth opportunities.
• Drive continuous improvement initiatives to enhance customer experience, implementation processes, and operational efficiency.
• Provide coaching, guidance, and support to team members while fostering a customer-centric culture.

Benefits

• Medical, dental, and vision care.
• Benefits supporting physical, emotional, financial, and social wellness.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs and professional development resources.
• Mentorship programs.
• Employee resource groups.
• Volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed