Product Guide IV - Woodbury Service Center

Rivian • Woodbury, NY

9d • Onsite

About The Position

As a Product Guide IV at Rivian, you are the face of the brand, cultivating strong connections with the community through memorable and engaging experiences. In this customer-oriented role, you will lead intuitive, innovative interactions that inspire loyalty and trust. The role focuses on elevating the customer experience and delighting the community from initial engagement through vehicle delivery. The position is based at Rivian’s Woodbury Service Center in Woodbury, New York.

Requirements

• At least 21 years of age.
• High school diploma, GED, or another recognized high school equivalency credential.
• Ability to work a flexible schedule, including nights, weekends, and/or holidays, and willingness to travel as business needs require.
• Valid driver's license in the state or province of residence or the state where the employee commutes daily; driving record must meet the stated standards, and the employee will be subject to continuous motor vehicle record monitoring.
• Must have or be eligible to obtain a sales license, notary license, and/or food handling certification within the first 90 days of employment if applicable at the assigned work location.
• Working knowledge of Google Workspace and ability to learn new tools quickly.
• Strong written and spoken English; ability to read and interpret documents such as regulations, safety rules, instructions, and schematics.
• Ability to perform the physical activities described, including standing for up to 8 or more hours a day and lifting up to 50 pounds.
• Ability to use hands frequently for grasping tools, entering data, writing communications, and calling customers or internal partners.
• Energetic, engaging customer interaction style; ability to understand and articulate concepts in technology and automotive fields.
• Resilience and ability to address objections using active listening and critical thinking.
• Ability to multitask while maintaining exceptional work quality, learn quickly, and adapt to changing timelines.

Nice To Haves

• Four or more years of experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality.
• Experience using POS and CRM software.
• Additional language skills.

Responsibilities

• Welcome, engage, and educate customers, providing a positive and inclusive experience while meeting and exceeding their expectations.
• Engage with Rivian customers, identify their individual needs, and create personalized experiences, including demonstration drives and customer deliveries.
• Support commercial objectives and brand initiatives, including demand and lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
• Maintain brand and product expertise by staying current with required training and courses.
• Use POS and CRM tools to generate leads and enhance the customer experience.
• Perform day-to-day operational duties, including event production and support, back-of-house upkeep, food and beverage support, general space upkeep, cleaning, and creating or maintaining visual displays.
• Uphold retail, hospitality, and vehicle presentation standards to maintain a premium environment.
• Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

• Paid vacation
• Paid sick leave
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements
• Employee Stock Purchase Program, subject to eligibility requirements
• Annual performance bonus may be available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED