Product Governance Manager

City National Bank • Wilmington, DE

3d • $99,000 - $176,000

About The Position

The First Line of Defense (1LOD) Shared Services organization, inclusive of the Product Governance function, develops and maintains tools and resources to support Business Controls Officers (BCOs) and 1LOD stakeholders in carrying out their responsibilities in a consistent and coordinated manner. Shared Services teams serve 1LOD functions with program guidance; reporting and analytics; assessment and standardization of risk and control practices; development of shared 1LOD risk and control procedures; and change management and socialization. Shared Services is heavily engaged in leading, managing and/or supporting regulatory and internal issue remediation. Central to the Product Governance Manager role is an understanding of the product lifecycle, risks inherent to financial services products, program oversight and engagement, and use of project management tools and techniques to effectively support the day-to-day management and execution of the 1LOD Product Governance program. This role works closely with 1LOD Controls stakeholders, including the Shared Services team; product management teams, business lines, and functional/support units; Royal Bank of Canada (RBC); CNB's second line of defense (2LOD) and third line of defense (3LOD); change owners and professionals; and leaders and other stakeholders to understand and help solve complex and time-sensitive challenges.

Requirements

• Bachelor's Degree or equivalent
• 7+ years of financial services experience or similar (e.g., consulting, other regulated industry).
• 5+ years experience working in a product risk and governance, product management, risk management, strategic execution, project/program management, regulatory remediation, consulting, or change management function in a management role.
• 3+ years of experience managing or supporting a portfolio of cross-enterprise programs/projects with significant regulatory components.
• 3+ years of experience managing people.

Nice To Haves

• Financial services industry experience, particularly in product management, risk management, control or governance functions, strongly preferred.
• Tools – Microsoft 365, analytics and/or project management and workflow tools (e.g., Workfront, Clarity).
• Proven experience working with or contributing to 1LOD, Enterprise Risk Management, and/or Operational Risk Management frameworks in a dynamic and complex organization.
• Strategic and tactical program transformation and implementation experience.
• Communication, presentation, and facilitation skills with a focus on engaging management and other stakeholders across horizontals and verticals.
• Demonstrated record of agile thinking and the ability to effectively influence and communicate.
• Demonstrated ability to think critically and facilitate change through collaborative effort. Strong interpersonal, verbal and written communication skills.
• Self-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlines.
• Solid problem solving, analytical (including qualitative analysis), research, and quantitative skills.
• Current knowledge of regulations and emerging product and industry risks and trends in the finance, banking, and payments system industry.

Responsibilities

• Analyzes, assesses, and/or monitors product governance activities and their adoption and maturation in CNB’s 1LOD.
• Executes on governance frameworks and action plans in a fast-paced environment with overlapping, interdependent and critical regulatory and internal issue remediation projects.
• Supports the Shared Services Senior Manager, 1LOD product owners, and BCOs in the management and fulfillment of product governance program requirements.
• Serves as an active and visible resource to internal customers, recommending and/or providing advisory and other services as appropriate.
• Builds strong, collaborative relationships with delivery partners and fosters connections between lines of defense, businesses, functions, leaders, change enablement and adoption professionals, project managers, and other stakeholders to promote efficient and effective use of Shared Services capabilities and resources.
• Partners with appropriate Royal Bank of Canada (RBC) colleagues and teams on CNB product governance best practices, tools, and adoption protocols.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees