Product Fulfillment Coordinator

Bulletproof Solutions Inc•Halifax, NS

About The Position

The main function of the Product Fulfillment Coordinator (PFC) is to support and execute tasks related to order management based on customer requirements. They will work directly with vendors, mostly IT hardware suppliers, while working on schedule, plan, executing orders, and controlling the deliveries to our final client. The PFC will work closely with our Sales/Financial department and will keep meticulous records of all transactions.

Requirements

Degree or Diploma in Business, Information Technology or related field of study, or equivalent combination of education and/or
Order Entry experience would be a strong
Experience with product fulfilment, preferably with exposure to hardware product
Strong knowledge in Microsoft Excel, Word, PowerPoint and Outlook
Robust understanding of Bulletproof products, solutions, and services.
Working experience with ticketing systems such as Zen Desk, Service Now, or BNJ, as well as with Remote Management and monitoring systems.
Good understanding of the operation of infrastructure assets including CISCO, Fortinet, Barracuda, O365/Azure, VMware, ITSM and other tools used in our environments is required.
Capacity to monitor and review IT system logs, server security, and special services on servers.
Proven ability to lead complex troubleshooting and how and to whom to escalate the situation.
Managing the use of the support personnel to ensure customer programs are running efficiently.
Deep understanding to the point of being a subject matter expert of technical matters related to Managed Services/Professional Services.
Identify and resolve problems timely and efficiently.
Ensure timely action is taken to meet the needs of others.
Written and Oral Communication - Communicate clearly and persuasively both in writing and verbally.
Be a key player and operate well within the organization; consistently provide positive feedback to team members

Responsibilities

Monitor and process sales orders to ensure timely release to final
Assist with the quoting and ordering of products (hardware & software) using online
Processing requests from both internal Bulletproof depts as well as external
Processing of customer PO’s and providing customers with ETA’s on their
Review product backorder report and close orders in ordering
Create and submit Bulletproof PO’s to
Problem solving sales order that do not release
Prepare reports and follow up on backordered line
Monitor daily cycle count reports and follow up to document adjustments per inventory control audit procedures.
Prepare monthly cycle count summary
All other duties as required