Product Engineering Technician

Asurion • Nashville, TN

7d

About The Position

The Product Engineering Technician works as part of the Tech Services & Support team to support operational processes, with a focus on the disassembly, reassembly, training, and maintenance of fixtures. The role also supports testing, troubleshooting, documentation, and implementation of device and system updates. The ideal candidate has experience troubleshooting mobile phones and PCs and working with iOS and Android operating systems.

The position is scheduled Monday through Friday: Monday through Thursday, 6:30 AM to 4:00 PM, and Friday, 7:30 AM to 11:30 AM. It reports to the Manager, Quality Engineering.

Requirements

• Proficiency in consumer electronics and mobile-device troubleshooting and testing, preferably with a service and repair background.
• Practical experience with various mobile OEMs and their operating systems.
• Experience disassembling and reassembling electronic components.
• Ability to train and mentor team members.
• Experience with testing, test planning, and documenting test plans and processes.
• A two-year technical or associate degree in electrical, mechanical, or process technology, or 3–4 years of relevant electrical/electronic experience.
• Ability to meet the stated physical and working-condition demands, including handling small components and occasionally lifting or carrying up to 30 pounds.

Nice To Haves

• Experience with mobile-device and electronic-device content clearing or diagnostics.

Responsibilities

• Disassemble and reassemble various fixtures and components.
• Train team members in proper disassembly and reassembly techniques.
• Maintain and update training materials and fixture-maintenance documentation.
• Approve and maintain UAT results, test-device inventory, and data.
• Partner with Engineers to identify and develop test processes for new features.
• Partner with Engineers and Operations to implement updates, features, and systems.
• Support Operations and the Help Desk team in troubleshooting localized system issues and recommend swift resolutions.
• Recognize problems or data trends that require further investigation.
• Document root-cause analysis results and recommend potential solutions.
• Make technical decisions and complete tasks and assignments under direction.
• Escalate technical issues to engineering staff.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree