Product Engineer - RAPID

KLA•Milpitas, CA

7d•Onsite

About The Position

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

Requirements

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

Nice To Haves

Hands on experience with EUV tools or semiconductor processing equipment. Reticle equipment experience highly preferred.
Consistent track record to work on sophisticated problems where analysis of situations or data requires an in-depth evaluation of various factors.
Results oriented and driven to excel.
Strong analytic and data analysis skills. Excellent oral and written communication skills.
Ability to work efficiently in multidisciplinary, multicultural teams and to take a leadership role when needed.
Background developing and delivering remote technical training applying virtual reality, augmented reality and video.

Responsibilities

Serve as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle
Act as the expert on several subsystems within reticle profile, and drive PoA (corrective actions) and/or design-influencing changes (preventive action). When needed, provide technical recommendation to improve serviceability from diagnostics to process improvement.
Proactively optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short- and long-term product service performance.
Drive continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training
Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection.
Participate in beta and sustaining escalation efforts, analyze data from various sources, to provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)
Leverage learning and knowledge across the Technical Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools
Contribute and write technical reports to communicate issues, analysis, and best-known methods
Work with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Train the trainer and teach or co-teach initial courses. Audit service training courses to ensure their quality.
Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors
Perform hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.