Product Engineer, Ona

OpenAI • San Francisco, CA

69d • $255,000 - $445,000

About The Position

The Ona team at OpenAI is building the software factory for the enterprise, creating infrastructure that enables AI agents to operate securely within customer-controlled cloud environments. This infrastructure provides agents with the necessary context, tools, and controls to advance through the software lifecycle beyond a single developer's workstation. The team's primary goal is to help enterprises transition from agent experimentation to reliable production use, addressing complex challenges in cloud environments, orchestration, security, and collaboration while ensuring a user-friendly experience for those directing and reviewing the work. The team fosters initiative, close customer relationships, and exceptional engineering practices, emphasizing ownership, rapid learning, and direct, kind communication.

This role involves building backend infrastructure and customer-facing workflows that allow developers and AI agents to work together reliably. The Product Engineer will primarily use Go to develop APIs, manage complex networking, set up development environments, and handle orchestration for long-running tasks. Responsibilities include owning the entire process from understanding user problems and selecting approaches to shipping, operating, and enhancing solutions, in close collaboration with frontend, infrastructure, and security engineers.

Requirements

• Strong Go skills and experience building and operating production backend systems.
• Understanding of distributed systems, concurrency, and state, with the ability to reason about failures and recovery.
• Practical experience with Linux, containers, cloud infrastructure, and networking, including routing, DNS, and secure connectivity.
• Ability to design clear APIs and data models that simplify complex workflows.
• Product-mindedness and a desire to stay close to customers, understand their needs, and own solutions from problem discovery through launch and iteration.
• Ability to communicate technical decisions clearly and work effectively across disciplines and locations.

Nice To Haves

• Experience building on AWS, GCP, or Azure.
• Depth in one or more of developer platforms, workflow engines, Kubernetes, networking, sandboxing, identity systems, security products, or AI-agent workflows.
• Frontend experience.

Responsibilities

• Work directly with customers to build developer and security workflows, from getting a project running to investigating findings, reviewing agent-generated changes, and verifying fixes.
• Build Go services and APIs for provisioning cloud environments, running agents in customer infrastructure, and integrating with source control, CI, and other developer tools.
• Design reliable orchestration for long-running, parallel work, including durable state, retries, cancellation, and recovery.
• Build security into execution workflows through clear permissions, credential handling, isolation, and auditability.
• Own production quality: testing, safe rollouts, observability, performance, and operational reliability.
• Partner with frontend and design colleagues to make complex backend capabilities straightforward to use.

Benefits

• We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
• We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed