Product Engineer

Scientific Games•Middletown, PA

8d•Onsite

About The Position

The Product Engineer is responsible for supporting the back-office GEM solution environment. This position will work with the corporate development team and customer to ensure all requests are met in a timely and consistent manner. The Product Engineer will also work hand in hand with the Technical Operations team to test and identify issues while also suggesting and implementing corrective actions. This position will provide assistance on standard support issues – ensuring a smooth operation of our platform, and on project specific work including new product releases, enhancements and upgrades of the product for the customer. This position is fully onsite; candidates must be local to Middletown, PA and/or the surrounding area.

Requirements

Associates Degree in Computer Science or 2 years of technical system experience
1-2 years of experience with relational database management.
Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amount of information with attention to detail and accuracy
Strong customer service, written, and verbal communication skills
Working knowledge of all Microsoft products
Reporting Tools such as Crystal Reports, Microsoft Reporting services or equivalent
Experience with Microsoft SQL Server, including query optimization and database design
Can work solo or in small teams with minimal guidance
Has a flexible and dynamic skill set and can work on various facets of a project

Nice To Haves

Ability to quickly learn and understand new technologies
Strong attention to detail
Skilled at prioritization and multi-tasking
Ability to develop and maintain positive working relationships
Ability to communicate with all levels of management
Must have average organizational and interpersonal skills
Ability to collect and maintain documentation in accordance with Company protocol
Ability to work in a small environment

Responsibilities

Assist in testing OutSystems software releases
Support new project/product implementations as well as support and maintain existing solutions.
Deploy Outsystems software releases, Microsoft Reports, SSIS Packages, and Windows Services
Ensure system capacity is being monitored and considered in planning.
Identify and report system / security concerns
Maintaining system monitoring and ensuring all alarms are documented in up to date Knowledge Base Articles
Liaison between the site and local operations management in assessing corporate wide requests and changes to the central system.
Works closely with systems support and the local site operations when production issues arise.
Works with site Quality Control and the Lottery to assist with localized testing of software changes/releases.
Ability to test any software releases developed internally
Test products according to agreed upon System Requirement Specifications
Report detailed issues to Back Office Support team for research and resolution
Some knowledge of billing and invoicing processes