Product Engineer II

Saddleback Communications•Scottsdale, AZ

16d

About The Position

The Product Engineer II independently designs, validates, and implements new and existing products. The role serves as a primary technical liaison between Product, Engineering, Operations, and Vendors, exercising judgment in solution design, integration strategy, and technical documentation standards. Key outcomes include complete technical ownership of product buildout, vendor technical evaluation and recommendation, reliable hardware and software deployment and integration, high-quality standardized documentation, and effective Alpha/Beta deployments. As a member of the Product Team, the role embodies the company’s ASCEND principles, contributes to business growth and profitability goals, and works collaboratively with partners, customers, and vendors. It helps define product metrics and KPIs, contributes to data governance practices, supports competitive product advantages, and treats customer experience as an important product differentiator.

Requirements

Bachelor’s degree or equivalent experience.
4 to 6 years of experience in telecommunications, SaaS, UCaaS, or managed services.
Strong working knowledge in several of the following areas: networking (LAN/WAN, SD-WAN), cybersecurity, and UCaaS.
Experience with SaaS platforms and API integration.
Demonstrated experience leading product implementation phases.
Strong process and documentation skills.
Ability to communicate technical concepts and adjust messaging for non-technical audiences.
Ability to work independently with minimal supervision, manage multiple priorities, and meet deadlines.
Ability to plan projects, establish and meet deadlines, adapt plans as priorities change, and complete projects.
Ability to adapt swiftly and positively to change in a rapid-growth environment.
Collaborative interpersonal and team skills.

Nice To Haves

Software development skills or experience.

Responsibilities

Lead technical assessments of new product opportunities.
Serve as the primary technical liaison during vendor vetting.
Design and execute system test plans.
Identify and remove technical barriers to adoption.
Collaborate cross-functionally on prioritization and delivery.
Develop and maintain standardized documentation frameworks.
Create technical training materials for internal teams.
Support KPI and data governance initiatives.
Help define and document product metrics, KPIs, and definitions.
Contribute to data quality, access, and documentation practices.
Collaborate with partners, customers, and vendors in support of business growth and profitability goals.