Product Director - Agentic Commerce, Product Management
About The Position
The Global Merchant and Network Services (GMNS) Product team is at the heart of American Express and is a core function within the GMNS business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers. The team responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies. The Network Agentic Solutions team is responsible for defining and enabling the future of Agentic Commerce across the Amex Global Network. As AI-driven agents, digital wallets, and automated commerce experiences evolve, we are shaping how the Network supports secure, scalable, and commercially compelling agent-based transactions. Our focus spans tokenization, digital identity, and emerging network capabilities required to power next-generation commerce. The Director, Product Management, will lead the end-to-end product roadmap for Network Agentic Solutions. Reporting to the Vice President, Network Agentic Solutions, this leader will define and evolve Agentic capabilities, translate strategy into detailed product requirements, and partner across Technology and dependent product teams to deliver scalable, future-proof network services.
Requirements
- Product management experience
- Experience in defining and evolving capabilities
- Ability to translate strategy into detailed product requirements
- Experience partnering across Technology and dependent product teams
Nice To Haves
- Experience in Agentic Commerce
- Knowledge of AI-driven agents, digital wallets, and automated commerce experiences
- Familiarity with tokenization, digital identity, and emerging network capabilities
Responsibilities
- Lead the end-to-end product roadmap for Network Agentic Solutions.
- Define and evolve Agentic capabilities.
- Translate strategy into detailed product requirements.
- Partner across Technology and dependent product teams to deliver scalable, future-proof network services.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
