Product Development Program Manager

Carnival Corporation•Miami, FL

7d•Hybrid

About The Position

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. The Program Manager, Product Development, is responsible for developing and maintaining a brand-new planning and program management system to support the evolution of Princess Cruises' guest experience onboard and in destinations. This includes creating and maintaining tools to support decision making, resource allocations, consulting with key project stakeholders, recommending actions, and ensuring that projects are completed on time/on budget while meeting measurable goals. Partnering cross-functionally with Hotel Operations, Guest Services, Entertainment, Housekeeping, Onboard Revenue, Marine Operations, and other key stakeholders, the Program Manager will ensure that there is a clear understanding of who is doing what across stakeholders from various departments that are participating in product development including clear expectations of accountability, responsibility and deadlines for all workstreams – Follow up with stakeholders as needed to identify and alleviate bottlenecks throughout the product lifecycle from concept development through operational validation, implementation, and post-launch performance optimization.

Requirements

BS/BA degree in product, business management, design, and/or other relevant discipline related to the requirements of the position.
5+ years industry related experience and/or equivalent experiences (program management relating to product, design, hospitality, etc.) in other adjacent industries.
Ability to work across a wide range of stakeholders and subject matter experts in a highly complex and dynamic environment
Strong communications, ability to present confidently to senior leadership and cross functionals.
Able to synthesize results into concise written findings, create presentations, and communicate the strategic implications.
Self-motivated and able to work effectively in a fast-paced culture.
Strong critical thinking skills
Proven track record of success in a comparable position with a highly visible, prestigious, highly complex, and forward-thinking organization
Accustomed to working with a highly diverse and remote work group
Exceptional interpersonal, communication and listening skills, including the ability to adjust style to successfully implement ideas across the business/ships and effectively interact with external and internal channels.
Highly analytical with proven success in problem identification and implementation of timely and cost-effective solutions that meet company objectives.
Must exemplify the highest standards of honesty, integrity and discretion.
Detail-oriented person who can tackle multiple projects and complex assignments.
Proficiency in Microsoft Office, advanced in Excel, Project (or equivalent), Visio and PowerPoint.
Requires regular use of collaborative and communication platforms such as Microsoft Teams, SharePoint.

Nice To Haves

MBA or advanced degree preferred.
PM Certification preferred.
General understanding of how to read architectural drawings, material specifications and/or take measurements on drawings using programs on AutoCAD or PDF based programs such as BlueBeam Revu is a plus

Responsibilities

Create and maintain tools independently for the purpose of managing large, complex processes
Identify and recommend digital program management platforms
Incorporate scope, timelines, budgets, responsibility assignment, success metrics, approvals, commitment and milestone tracking
Develop a financial model encompassing the budget baselines, funding milestones and KPIs
Track program milestones and ensure on-time delivery
Manage program budget
Coordinate interdependencies across departments and workstreams
Develop user-friendly dashboards from scratch and regularly update as needed for project stakeholder reference and review
Provide weekly / monthly status reports to stakeholders and senior levels of executive leadership
Build and maintain shared workspaces and team sites to foster efficient collaboration
Create and maintain standardized systems for filing common project documentation easing accessibility to the appropriate stakeholders
Lead onboarding and manage business relationships with key partners including brand and project orientations, vendor set-up, contracting and deliverable, payment and budget tracking
Participate and prepare for cross-functional working sessions to capture decisions, priorities and update the program management system accordingly
Clearly document and communicate product intent, standards, and operational requirements to shipboard leadership.
Create and maintain key metric databases and dashboards to support project decision making