Product Development Director - Auto Modernization

USAA•San Antonio, TX

22h•$131,240 - $250,850•Hybrid

About The Position

USAA is seeking a dedicated Product Development Director to support the Property and Casualty (P&C) Auto product Design, Build and Modernization area. This role is part of the Modernization Team, leading a high-performing team focused on building and designing products across the country on a new technology stack. The team is transforming how USAA protects its members by modernizing products, processes, experiences, and technology, with a vision to deliver products with purpose and precision through a member-first focus. This role connects strategy to design and execution, ensuring investments align with a smarter, stronger, and more member-centric future. The position is remote eligible in the continental U.S. with occasional business travel. Individuals residing within a 60-mile radius of a USAA office are expected to work on-site four days per week.

Requirements

Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience.
8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.
Extensive experience in developing, deploying and supporting product and/or integrated suite of products.
Experience working through agile product development process, managing multiple products simultaneously.
Knowledge and application of Product Development Life Cycle (PDLC).
Creative problem solver with hands-on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.
Navigates through ambiguous contexts with confidence.
Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

Nice To Haves

Experience operating within complex enterprise P&C product delivery environments across Product, Pricing, Technology, Data, Compliance, and Operations.
Familiarity with core insurance platforms such as Guidewire and how product design translates into system configuration.
Strong understanding of the end-to-end pricing, rating, and underwriting lifecycle and how decisions impact financial outcomes.
Proven ability to translate between business strategy and technical execution across cross-functional teams.
Experience contributing to or leading large-scale product or platform transformation efforts.
Demonstrated ability to influence and drive alignment in highly matrixed organizations without direct authority.
Ability to step into in-flight initiatives, build context quickly, and maintain delivery momentum.
Balanced product mindset with strong execution discipline across both strategy and delivery.
Prior experience within large, regulated financial services or insurance organizations.

Responsibilities

Developing new products, overseeing and managing the launch and maturation of new products into target strategic markets.
Providing expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.
Developing digital-first products supporting the needs and risks of USAA Members.
Leading the development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
Maintaining a thorough knowledge of business and underwriting performance for products in scope (e.g., trends, results, etc.).
Monitoring, maintaining, and underwriting 'new in market' products post-launch based on product performance, member needs, and competitive changes in the market, including product rules, rates, and forms.
Developing recommendations to launch new products and evaluating/deciding to buy/build or ally for individual product(s).
Generating creative product and coverage solutions for member needs to ensure a dynamic product development pipeline.
Conducting complex analysis of internal and external data and member information to support product strategy formulation and enhance competitive intelligence.
Developing and communicating the new product value proposition for individual products.
Ensuring sales support is delivered to all distribution channels (e.g., com, mobile, contact center) for proper product positioning to members.
Leading the analysis and evaluation of new product performance metrics to make changes to offerings, if necessary, prior to full launch.
Coordinating with relevant control partners (Legal, Compliance, and Risk Management) to ensure product offerings comply with all applicable laws and regulations.
Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.