Director, Product Development - Value Delivery (Auto/Umbrella)

USAA•San Antonio, TX

1d•Hybrid

About The Position

USAA is seeking a dedicated Director, Product Development to lead a team in its Product Development area. This role focuses on shaping the future of value delivery for Property Casualty (P&C) Auto and Umbrella products within the Underwriting and Product Development (UPD) area. The position involves developing processes in partnership with the Go To Market (GTM) team to enhance delivery speed and quality, ensuring strong communication between Auto and Umbrella Product Delivery and GTM. The role manages a team responsible for overseeing the launch and maturation of new products in strategic markets. The Director will serve as a cross-functional expert, providing leadership, product expertise, and support for initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and system releases. This role is remote eligible in the continental U.S. with occasional business travel. Individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

Requirements

Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience.
8 years relevant industry experience in Actuary, Underwriting, Marketing, or Operations to include direct product management experience.
3 years of direct team lead or management experience.
Experience developing product strategies, product plans and product roadmaps.
Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.
Knowledge and application of Product Development Life Cycle (PDLC).
Experience leading an agile product development process, managing multiple products simultaneously.
Exceptional communicator and engaging storyteller with a flair to communicate effectively with executives.

Nice To Haves

P&C experience in Product Management, State Management or Product Development.
Experience in design and implementing insurance product capabilities.
Proficiency in leading process excellence and operational governance.
Experience coordinating and communicating with business partners to create an optimized execution plan.
US military experience gained through military service or gained as a military spouse / domestic partner.

Responsibilities

Responsible for development of digital first products supporting the needs and risks of USAA Members.
Oversees the development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
Develops and finalizes recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business.
Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.
Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.).
Responsible for post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
Leverages cross functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence.
Leads a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
Develops and communicates the new product value proposition for the line of business across teams and levels of leadership.
Ensures product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members.
Directs the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch.
Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
Coaches and develops employees belonging to the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business results.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.