Product Designer

Firefly•New York City, NY

5d•Onsite

About The Position

Firefly is establishing a Product Design team to set the foundation for our software platform and define how modern AI forwards physical safety. We are hiring for multiple roles and are open to candidates with a range of experience levels and skillsets. If you are a passionate, thoughtful designer looking to further your craft, we want to hear from you. At Firefly, experience is a competitive advantage. This team will architect an end-to-end service where physical hardware, real-time environments, and digital platforms seamlessly protect spaces and communities. Our users rely on Firefly during high-stakes, time-sensitive moments. Because safety is on the line, your work must be thorough, thoughtful, and empathetic to people in crisis. You will bring consumer-grade polish to an industry plagued by clunky, legacy software. This is an in-office role based in our New York City office.

Requirements

3-7+ years of experience: In Product Design, Interaction Design, UX, or equivalent roles. Ideally with experience designing complex workflow software, real-time collaboration tools, connected hardware, or agentic systems.
Portfolio: A strong portfolio showcasing a deep understanding of software design, system architecture, interaction principles, and a high bar for visual craft demonstrated through shipped products. We want to see your thinking and process, not just the polished outcome.
Proficiency in product design: Demonstrable UX hard skills from product strategy and design ideation, to wireframing, system architecture, design systems, workflow design, and visual execution.
Experience designing journey’s: The ability to think holistically about how software adapts across users, moments, and use-cases. Robust consideration of edge cases, states & variations, and proven ability to take on complex workflows that span touch-points and moments. Bonus if you can share powerful journey maps, service blueprints, ecosystem diagrams, or user flows that shaped core interactions in products you’ve owned.
Visual polish: A passion for bringing the polish, delight, and simplicity of consumer apps to enterprise software. Strong visual design consideration across color, type, layout, data visualization and information hierarchy. Ideal candidates have experience designing map-based, spatial, or ‘3D’ interface elements.
Technical literacy: Strong understanding of the technical constraints of interface design, ability to adapt design perfection to production limitations, and experience building collaboratively with engineering and technical teams.
Deep User Empathy: You design with the user’s physical and emotional state in mind. Behavioral insight is built into your process, from formal user research and product testing to passive channels, desk research, and analytics.
Ownership of outcomes: You care about speed, take pride in your work, and are comfortable navigating the ambiguity of an early-stage startup. You can defend quick, confident design decisions, even with incomplete data, while working autonomously across projects.
Inclusive collaboration: You successfully integrate cross-functional constraints and non-design perspectives into your daily workflow. You handle critical feedback gracefully and resolve disagreements with respect, rationale, and user-centric framing.
You ❤️ NYC: You want to work on-site with our team in New York City five days a week. We believe in the power of in-person collaboration to move fast and build great experiences.

Nice To Haves

Experience at an enterprise hardware, IoT, or connected-device company where the device and the software ship together.
A high caliber of visual design polish and ability to develop new brand system.
Experience designing agentic workflows or AI-native products.
Experience planning, leading, and synthesizing primary research, especially co-design and UX landscape studies.
A high degree of versatility. Is eager to wear multiple hats, learn new design tools/skills, and adapt quickly to shifting requirements.
Experience working and shipping quickly and iteratively.
Exposure to hospitality, healthcare, education, public safety, or other regulated or trust-driven markets.

Responsibilities

Lead the end-to-end design of the Ember platform: Concept, explore, design and launch new features, expanding our design language while evolving whole workflows across Firefly. You will shape the holistic experience of the Ember platform across mobile and web, help define our product architecture, and establish new industry defining interface patterns.
Design for safer communities: Every design decision we make can save someone’s life. By considering complex edge cases, possible failures, operational constraints, you will champion safer communities while supporting safety teams to make split-second decisions with clarity and confidence.
Design for multi-touchpoint user journey’s: Architect software that spans end-to-end services, adapting workflows for physical-to-digital journeys across multiple participants and devices.
Drive design excellence: Apply strong fundamentals in visual hierarchy, typography, layout composition, and information clarity to build and scale interface components that safety operators can interpret quickly and rely on everyday.
Ship iteratively: Develop solutions rapidly. You know how to prioritize for immediate impact now while planning for the system’s eventual evolution, using iteration and testing to find clarity in uncertain contexts.
Design with our customers: Plan and run user research with installers, operators, and end users, converting what you hear into product decisions while defending user needs based on what came out of the field, not what we assumed at our desks.
Set a Collaborative Design Culture: Working closely with founders, hardware teams, ML engineers, and software developers, you will help set the foundation of design collaboration across the org.