Product Designer

SkyCell AG

4d•Hybrid

About The Position

Software is not just vital but a strategic cornerstone in our operations. We’re on the lookout for a Product Designer to set the cross-application UX direction for our commercial software - from pharma cold-chain visibility that keeps temperature-sensitive medicines moving safely around the world, to ULD tracking for airlines. You will define what a unified, world-class experience looks like across all our modules and applications and lead our specialized designers towards it, while staying deeply hands-on in discovery: from the first user conversation to the finalized UX. Founded in Switzerland in 2012, SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature-controlled containers, IoT connectivity, and digital solutions. Our integrated product ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life-saving medicines worldwide. Today, SkyCell operates at the intersection of hardware, software, data, and logistics - combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains.

Requirements

Bachelor’s or Master’s degree in Design, Human-Computer Interaction, or a related field — or equivalent practical experience
Proven experience as a senior/lead product designer for complex B2B software, ideally in supply chain, logistics, aviation/air cargo, or pharma
An exceptional discovery track record: from understanding user needs through research and prototyping to finalizing the UX
Hands-on mastery of Figma; comfortable producing your own mockups and prototypes at speed
Experience with aligning multiple designers — including without formal reporting lines — towards one coherent experience across products or modules
Strong executive communication skills; able to present UX strategy and priorities to the leadership-level audiences
Working knowledge of design systems and accessibility standards (e.g., WCAG); experience partnering with design system teams is a plus
Experience designing for multiple distinct user groups (e.g., pharma quality/logistics teams and airline cargo operations) is a plus

Responsibilities

Own discovery end-to-end: lead user research and interviews, map journeys, jobs-to-be-done, pain points and opportunities, and turning user research into the shared foundation for UX and product decisions
Create wireframes, mock-ups and prototypes hands-on (Figma and/or code) to explore and test concepts during discovery, running evaluative tests with users and engineers
Define the cross-application UX vision, design principles, and success metrics together with Product and Marketing
Align our specialized designers — framework and embedded — into a unified design across all modules and applications
Advocate UX principles and investments to the senior leadership, demonstrating the value and ROI of UX-related roadmap items
Maintain the UX roadmap and prioritize pattern and design investments with the framework team
Produce high-level experience flows and service blueprints that connect journeys across applications and domains.
Review Design System and module deliverables for alignment with experience strategy and brand
Support embedded designers from discovery to delivery — co-framing problems, reviewing flows against the cross-app blueprint, and signing off on journey continuity
Set KPIs and use analytics, user research, A/B tests, and competitive analysis to inform and iterate design decisions
Champion a UX culture of user-centered thinking and inclusive, accessible design (e.g., WCAG) across the organization
Collaborate with Marketing on tone, terminology, and brand consistency across products