Product Designer, Temporary

Aviso Wealth•Toronto, ON

15h•CA$90 - CA$100•Hybrid

About The Position

We are looking to fill an opening for a Product Designer to join the Customer Experience (CX) team for 6 months. Reporting to the Director of UX, the Product Designer is responsible for collaborating closely with your primary delivery team, building relationships with business leads and cross-functional stakeholders across the enterprise, and interfacing directly with our partners in financial institutions and our customers. This individual must gain a deep understanding of our users and customers and seek the data to truly understand how our customers will engage with our product. This will join our exciting journey as we aim to shape the future of investing for Canadians by delivering best-in-class advisor and investor wealth platforms. As a Product Designer, you will identify and solve for user needs that align with business objectives and technical strategy to define the user experience that brings our initial vision to life as well as charts the course for our continued success. Your work will holistically explore the entire customer journey by researching and validating requirements with users and stakeholders, defining and designing conceptually before we even start thinking of UI, prototyping and testing solutions for iterative design, and documenting reusable patterns leveraging our design system for rapid delivery with our development team. The Product Designer is a key voice in advocating for user-centered practice within the organization and communicating the unique value and outcomes that customer experience activities bring to the business. This can be a remote role, however for those who would like to come into the office we are at 151 Yonge St, Toronto, ON.

Requirements

5+ years of design experience as a key member of a product delivery team in a technology company
Ability to articulate a clear rationale for all design decisions that unites an exceptional knowledge of UX/UI principles to user needs and business value, ability to effectively critique designs
Strong stakeholder relationship management and excellent verbal and written communication skills with the ability to present information to diverse audiences
Skill in triaging design demands and can clearly identify when to jump right to design and when more research and investigation is required
Self-starter who can work both independently to own the design requirements of a set of products and collaboratively as part of a team
Awareness of accessibility, WCAG, AODA, AMA, as well as contemporary inclusive design standards
An online portfolio of previous and current professional work demonstrating various successful projects and the impact you’ve personally made.
Strong expertise in information design and interaction design.
Exceptional skills with Figma and Miro or similar tools
Investigation and workshopping skills to work with users to identify problems to be solved as well as potential solutions. Experience creating and evaluating usability tests
Fluent communication in English is required

Nice To Haves

Familiarity with the investment or financial services industries is an asset
Undergraduate degree in UX, Human Computer Interaction or Graphic/Digital Design is an asset
Bilingual in French is an asset

Responsibilities

Acts as design lead over the experience, interaction design, information design and user interface for their product area in close collaboration with a Product Leadership triad that includes the Product Manager and Technology Lead.
Identify, analyze, and perform user research and data analysis to clarify opportunities and uncover issues, as well as to set and evaluate target metrics which provide user and business value.
Develop conceptual diagrams, task flows, information architecture, wireframes and interaction design specs to ensure the user’s needs are being met across all stages of the customer journey.
Create user interface screens, components and solutions for B2B2C web platforms, leveraging and contribute to our design system, as a part of a multidisciplinary team in a fast-paced environment to meet complex business requirements and user needs.
Craft and maintain up-to-date interactive prototypes that represent the current state of the design for presentation at an executive level.
Develop components, mocks and prototypes and design and run and analyze usability tests to formulate a clear rationale and validate design decisions to be shared with stakeholders.
Consolidate the prevailing design decisions into effective communication presentations and design specifications to align stakeholders and guide development teams.
Communicate opportunities and design vision with Product Managers and Technical Leads to define iteration plans with rapid deliverables and measurable outcomes in a build-measure-learn product strategy.
Advocate for user-centered design within the organization, demonstrate the value and ROI of UX, and mentor other designers.