Instructional Designer (Temporary)
About The Position
The Instructional Designer is responsible for designing, developing, and maintaining engaging learning content and programs for Financial Services Representatives, Branch Managers, District Managers, and BSC call center teams. This role ensures that all instructional materials align with organizational goals, meet regulatory standards, and address the specific learning needs of diverse audiences. The Instructional Designer collaborates closely with subject matter experts, trainers, and leadership to create effective learning experiences through a variety of delivery methods, including instructor-led, virtual, and e-learning formats. Additionally, this position continuously evaluates the effectiveness of learning programs and updates content to ensure relevance and impact. This position is temporary with potential for hire.
Requirements
- Proficiency in developing and updating training materials, such as manuals, presentations, and e-learning content.
- Demonstrated proficiency in developing interactive e-learning using tools such as Articulate Storyline, Articulate Rise, Synthesia , or equivalent instructional design and multimedia development platforms.
- Proven ability to lead content discovery by independently researching business processes, identifying learning needs, and collaborating with project owners, SMEs, and stakeholders to develop accurate , aligned, and effective instructional solutions.
- Experience in monitoring and assessing the effectiveness of training programs using feedback, evaluations, and performance metrics.
- Ability to ensure compliance with regulatory requirements and company policies in training programs and materials.
- Excellent communication skills for facilitating training sessions and collaborating with senior leadership and other departments.
- Strong organizational skills to manage multiple training programs and coordinate logistics effectively.
- Analytical skills for reporting on training outcomes and metrics, including participant progress and program impact.
Responsibilities
- Design and develop high-quality training materials, including instructor guides, participant workbooks, e-learning modules, job aids, and multimedia resources.
- Collaborate with subject matter experts and stakeholders to gather content, validate accuracy, and ensure instructional alignment with business needs.
- Apply instructional design principles, adult learning theories, and modern learning technologies to create engaging and effective learning solutions.
- Create and update FAQs, How to Guides, etc. for the company Intranet.
- Maintain and update training content to reflect changes in products, processes, policies, and regulatory requirements.
- Convert complex or technical information into clear, concise, and learner-friendly content for diverse audiences.
- Partner with trainers and facilitators to ensure successful delivery of instructional content across multiple training formats.
- Develop assessments, knowledge checks, and other evaluation tools to measure learner progress and program effectiveness.
- Monitor feedback, course evaluations, and performance metrics to identify opportunities for improvement in training materials and delivery.
- Ensure all instructional content meets compliance and accessibility standards.
- Research and recommend new tools, platforms, and strategies to enhance the learning experience.
- Manage multiple projects and deadlines, ensuring timely delivery of instructional materials.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
