Product Designer, Therapist Platform

BetterHelp

69d•Remote

About The Position

BetterHelp is the world's largest online therapy service, aiming to make mental health care more accessible. As a Product Designer on the Therapist Platform team, you will be part of a diverse group of professionals dedicated to this mission. The company emphasizes employee well-being and professional development, fostering a supportive environment for individual and business growth. In this role, you will have the opportunity to make an immediate impact, drive innovation, and be challenged daily.

Requirements

3+ years of professional product design experience in consumer-facing digital products.
Strong portfolio demonstrating research-driven design, UI/UX craft, and measurable product impact.
Expertise in creating advanced user flows, prototypes, and high-fidelity UI in Figma.
Ability to think strategically while executing with detail, clarity, and speed.
Experience partnering with PMs and engineers on complex feature delivery.
Strong communication and storytelling skills, able to articulate rationale and influence stakeholders.
Comfort navigating ambiguity and structuring problems with limited information.

Nice To Haves

Experience designing for multi-sided marketplaces (e.g., client + provider experiences).
Familiarity with mental health, healthcare, regulated workflows, or HIPAA considerations.
Knowledge of experimentation, CRO flows, or growth design.
Experience contributing to or using design systems in production.

Responsibilities

Design end-to-end experiences, from discovery to user flows, wireframes, and production-quality UI in Figma.
Proactively identify UI/UX inconsistencies and experience gaps and propose scalable solutions.
Write detailed design specifications and partner closely with engineering throughout implementation and QA.
Work cross-functionally with Product, Engineering, Data, and Research to define problems, explore solutions, and align on outcomes.
Use quantitative metrics (experiments, analytics) and qualitative insight to evaluate shipped designs and drive continuous improvement.
Contribute to design quality across the org, participating in critiques, design reviews, and pattern evolution.
Influence strategy by synthesizing insights and highlighting opportunities for UX improvements and product innovation.