Product Designer, AI Agents
About The Position
Assembled is seeking a Product Designer to lead the end-to-end experience of their AI support products. This role involves designing how support teams build, trust, and improve AI agents, as well as how these agents interact with users. The designer will join a growing product that has already established a comprehensive AI support platform. The opportunity lies in defining the future of AI-powered support in a rapidly evolving category. The designer will collaborate directly with customers, engineers, and leadership to shape both immediate product development and long-term vision, addressing key questions around trust, transparency, control, and human-AI collaboration.
Requirements
- 3+ years designing and shipping production B2B software.
- Ability to distill complex input from multiple stakeholders into clean, useful primitives, balancing simplicity and flexibility.
- Comfort with ambiguity, framing tradeoffs, and driving toward high-quality product launches from unclear problems.
- Strong systems and interaction design skills, with the ability to design reusable patterns and think in primitives.
- Customer-driven approach, with a passion for user research and keeping projects anchored to real needs.
- Strong communication skills, both written and verbal, to effectively convey ideas to customers, engineers, and teammates.
- Experience designing products for non-technical operators, making powerful systems approachable without sacrificing flexibility.
Nice To Haves
- Experience using coding agents for building, prototyping, or shipping product experiences.
- AI fluency in practice, including experience using AI tools in a design workflow and an informed view of AI capabilities.
- Prior experience designing AI, agent, or conversational products, with an intuition for designing around trust, transparency, and control.
Responsibilities
- Design self-serve AI agent experiences that enable non-engineers to configure, deploy, monitor, and improve AI agents.
- Shape new product areas from concept to launch, clarifying customer problems, exploring solutions, aligning the team, and shipping impactful experiences.
- Define interaction patterns for AI-backed support, designing durable primitives for building, observing, evaluating, and improving agents.
- Lead customer-centered discovery by engaging with support teams to understand their operations and translate those insights into product decisions.
- Prototype quickly and concretely using Figma and AI tools to explore ideas, test flows, and make abstract agent behavior tangible.
- Raise the craft bar by contributing to the design system, improving visual and interaction quality, and making complex workflows clear and approachable.
Benefits
- Generous medical, dental, and vision benefits
- Flexible time off
- Monthly credits for professional development, general wellness, Assembled customers, and commuting
- Paid parental leave
- Catered lunches every day (M–F) and fully stocked SF office
- 401(k) plan enrollment
- Stock options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
