Product Design Director - HR Design

Capital One•McLean, VA

21d

About The Position

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding. We’re currently seeking a Product Design Director to join our enterprise design team focused on creating transformational associate experiences. As a Director on the HR design team, you’ll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives. This specific remit requires a leader who is energized by foundational building, experimentation with emerging AI enabled ways of working, and has a genuine passion for transforming internal enterprise tools into world class experiences.

Requirements

At least 8 years of experience in product design role
At least 3 years of experience leading design teams

Nice To Haves

At least 10 years of experience in product design role
At least 5 years of experience leading design teams
Experience in a design toolkit that spans product design, service design, design strategy and content design
Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market
Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills

Responsibilities

Take the lead on defining the design strategy for high-priority, emerging challenges where the "target state" isn't yet known. You will be responsible for working with partners to move initiatives from abstract concepts to concrete roadmaps.
Leverage emerging AI tools to drive the design of sophisticated internal platforms—specifically focusing on associate growth and performance experiences—built on consistent, repeatable, and scalable design foundations rather than one-off solutions.
Oversee the creation of patterns that allow for high-integrity, repeatable experiences across a diverse portfolio of internal platforms.
Lead your team not just through management, but by prototyping, visualizing complex workflows, and learning through the act of building and testing real experiences.
Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One.
In collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes.
Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard.
Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.
Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges.
Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency.
Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design.
Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results.