Director, Product Design

ServiceNow

5d • Hybrid

About The Position

This role involves working collaboratively with Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for large companies. The Director will directly lead and manage a team of 8-10 designers and/or managers, changing the way people work through design thinking and developing experiences using AI, Machine Learning, and Mobile technology. The position requires overseeing a portfolio of products, acting as a mentor and manager, and working closely with Product and Engineering from strategic definition through tactical execution. Responsibilities include leading user needs assessment, task analysis, developing user profiles, identifying key tasks for research, competitive analysis, and user testing, and developing usability plans. The role also involves developing high-level task flow content, using storyboards to communicate concepts, rapidly iterating on task scenarios, navigation maps, and flow diagrams, and overseeing the team's work on detailed mockups, prototypes, and behavior specifications. Ensuring a consistent experience across mobile and desktop platforms, participating in the development and maintenance of the company's Design System, and overseeing UI layouts are also key aspects. The Director will participate in the documentation development process and work closely with product management in UX ideation and innovation.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years of enterprise product design experience
• An inspiring portfolio representing the process you follow to build insanely great experiences
• Demonstrated experience in defining and/or working with robust design systems
• Demonstration of any accessible projects you have built
• At least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent
• At least 3+ years of experience managing design teams
• Expert with Sketch, Photoshop, or other design tools
• Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools
• Ability to understand and distill complex problems into clean solutions
• Must have strong written and verbal English communication skills
• Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
• Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment
• Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
• Must be able to travel up to 20% of the year

Nice To Haves

• Expertise in one or more of the following product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal
• Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus

Responsibilities

• Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world
• Directly lead and manage 8-10 designers and/or managers
• Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology
• Oversee a portfolio of products, while acting as a mentor & manager to subordinates
• Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps
• Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
• Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
• Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
• Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
• Oversee your team's work: detailed mockups and prototypes and behavior specifications
• Ensure a consistent experience across the mobile and desktop platforms
• Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices
• Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification
• Participate in documentation development process such as user experience specifications, testing and evaluation
• Work closely with product management in UX ideation and innovation

Benefits

• flexible
• remote
• required in office

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed