Product & Deployments

Faction • New York City, NY

2d • Onsite

About The Position

You'll work alongside Faction's founding team to deploy our AI agents against the hardest problems in industrial commerce - taking customers from signed deal to live production, and keeping them there. The role is intensely commercial and deeply product-centric - some days you're on a call walking through a demo you built, other days you're scoping a new feature with engineering. It requires a bias toward action, sharp product intuition, and deep empathy for the people doing this work every day.

Requirements

• A sharp, technical operator who wants to be in the room where deals close and systems go live.
• Product taste - especially on UI/UX, copy, AI failure modes
• Customer obsession - craves feedback, watches usage data maniacally
• Low ego - will do whatever it takes, no task too small
• Technical - can read a PR, navigate an ERP schema, and debug an integration without flinching. Comfortable using coding agents and picking up whatever new concepts the job demands
• Comfort in chaos - the role evolves as the company grows - this should energize you

Responsibilities

• Own live customers end-to-end. This is the biggest lever in the short term. You run multiple deployments from post-sale design through go-live and stabilization
• Own the relationship with VP-level stakeholders throughout their deployment journey
• Turn messy client reality into clear plans and strategy - coordinate daily with engineering and sales, translating client needs into engineering priorities and deployment context into deal strategy
• Run user onboarding and training sessions; build the materials to support them throughout
• Convert pilots into full deployments. Keep stakeholders engaged - visits, gifts, whatever it takes to stay close
• Track usage across deployments - run reactivation sessions when engagement drops
• Own the cadence of what we sequence next: build, sell, deploy, keep sticky
• Relentlessly identify what creates the most customer value and translate it into product. Combine exceptional taste with technical fluency, so ideas become specific, buildable features
• Be aggressive about automation (including automating your own work)
• Own the demo flow with engineering as a shared resource. Excellent demos are a massive unlock. You’d ship prospect-specific and vertical demos (e.g. PVF, HVAC, Electrical, Auto, LBM) - helping to close $XXm in ARR
• Document every process and lesson learned from deployments - then prepare to hire and build a team (FDE, SWE) underneath you that executes from these playbooks
• Always be hiring. Engineering capacity is a global constraint on sales

Benefits

• Top-of-line compensation and equity
• Visa sponsorship - we will do everything in our power to get you to NYC
• No barriers - we cover relocation, team meals, and whatever tools or resources you need to get the job done

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed