Product & Deployments

Faction • New York, NY

2d • Onsite

About The Position

You'll work alongside Faction's founding team to deploy our AI agents against the hardest problems in industrial commerce - taking customers from signed deal to live production, and keeping them there. You'll immerse yourself in how distributors and manufacturers actually operate - their quoting workflows, ERP systems, catalog chaos, and the messy handoffs that slow everything down. You'll configure our platform against their reality, train their teams, and feed what you learn back into the product. The role is intensely commercial and deeply product-centric - some days you're on a call selling, other days you're scoping a new feature with engineering. It requires a bias toward action, sharp product intuition, and deep empathy for the people doing this work every day.

Requirements

• A sharp, technical operator who wants to be in the room where deals close and systems go live.
• Product taste - especially on UI/UX, copy, AI failure modes
• Customer obsession - craves feedback, watches usage data maniacally
• Low ego - will do whatever it takes, no task too small
• Technical - can read a PR, navigate an ERP schema, and debug an integration without flinching. Comfortable using coding agents and picking up whatever new concepts the job demands
• Comfort in chaos - the role evolves as the company grows - this should energize you

Responsibilities

• Own live customers end-to-end. This is the biggest lever in the short term. You run multiple deployments from post-sale design through go-live and stabilization
• Own the relationship with VP-level stakeholders throughout their deployment journey
• Turn messy client reality into clear plans and strategy - coordinate daily with engineering and sales, translating client needs into engineering priorities and deployment context into deal strategy
• Run user onboarding and training sessions; build the materials to support them throughout
• Convert pilots into full deployments. Keep stakeholders engaged - visits, gifts, whatever it takes to stay close
• Track usage across deployments - run reactivation sessions when engagement drops
• Own the cadence of what we sequence next: build, sell, deploy, keep sticky
• Relentlessly identify what creates the most customer value and translate it into product. Combine exceptional taste with technical fluency, so ideas become specific, buildable features
• Be aggressive about automation (including automating your own work)
• Own the demo flow with engineering as a shared resource. Excellent demos are a massive unlock. You’d ship prospect-specific and vertical demos (e.g. PVF, HVAC, Electrical, Auto, LBM) - helping to close $XXm in ARR
• Document every process and lesson learned from deployments - then prepare to hire and build a team (FDE, SWE) underneath you that executes from these playbooks
• Always be hiring. Engineering capacity is a global constraint on sales - unlocking it unlocks massive growth

Benefits

• Top of line compensation and equity
• Visa sponsorship - we will do everything in our power to get you to NYC
• No barriers - we cover relocation, team meals, and whatever tools or resources you need to get the job done

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed