Customer Onboarding Specialist - Ontario

Medfar•Ottawa, ON

74d•Remote

About The Position

As a Product Deployment Specialist, your role consists of supporting clinic staff in the optimal use of our web-based electronic medical record (EMR), while ensuring a successful implementation adapted to the reality of each clinic. Your contribution to the deployment team will have a direct and significant impact on improving clinical processes. You will be joining a multidisciplinary team whose mandate is to welcome new clients and guide them in the adoption of our care management solutions.

Requirements

Post-secondary studies in the field of health, education, health software, and project management. any other relevant field or equivalent experience.
2 to 3 years of relevant experience in project management and software deployment.
Strong sense of organization and structure of a work plan.
Excellent customer service and thoroughness.
Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others.
Excellent communication in French & English, both orally and in writing.
Valid Class 5 driver’s license and access to a vehicle.
Flexibility in schedule and ability to travel throughout Ontario.

Responsibilities

Be an integral part of the onboarding team by helping to define the needs of new customers.
Plan and prepare the technological park required for the deployment of MEDFAR’s products.
Implementation of functional interfaces required for the deployment of our products.
Develop IT clinical processes related to the deployment ensuring optimal use of our EMR product.
Participate in remote and on-site project deployments depending on size or complexity using tailored tools.
Prepare and conduct advanced training adapted to the clerical and medical staff of clinics.
Organize Q&A sessions for clients at clinics.
Design presentations and write project reports.
Support clients throughout the process.
Apply corrective and preventive interventions while targeting the improvement of clinical processes.

Benefits

Remote work and flexibility (supporting work-life balance)
RRSP contribution
Healthcare insurance from day one
Paid time off: 3 weeks + 1 additional week between Christmas and New Year
Annual training allowance ($1,500) to support your professional development
An onboarding program to help you get familiar with our environment and the digital healthcare field
All IT equipment is provided, with additional gear if needed
Internal growth opportunities (promotions, internal mobility)
Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
A company culture focused on transparency, collaboration, and innovation