Customer Onboarding Specialist
About The Position
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. The Customer Onboarding Specialist supports the end-to-end onboarding process for new customers, serving as a key point of contact to ensure accounts are set up accurately and ready for ordering. This role works closely with cross-functional teams including Credit, Contract Administration, Regulatory, and Sales to coordinate onboarding activities, track progress, and resolve issues. The ideal candidate is detail-oriented, organized, and eager to learn in a fast-paced, team-driven environment.
Requirements
- 0–2 years of experience in operations, customer support, sales support, or administrative roles
- Strong communication and teamwork skills
- Sound organizational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Problem-solving and analytical skills
- Proficiency in Microsoft Office 365
Nice To Haves
- Experience in the pharmaceutical or healthcare industry
- Exposure to tools such as Salesforce, SAP, Smartsheet, or Tableau
Responsibilities
- Support the end-to-end onboarding process for new customer accounts
- Ensure all pricing, regulatory, and credit requirements are completed accurately before account activation
- Partner with internal teams to coordinate onboarding steps and track progress
- Monitor onboarding timelines and follow up to help meet SLAs
- Provide day-to-day support for customer and stakeholder questions, including issue resolution and escalation as needed
- Maintain accurate and timely documentation and workflow submissions
- Assist in preparing status updates and onboarding reports for internal teams
- Gather and review data from systems such as SAP, Salesforce, and Smartsheet to support onboarding activities
- Identify opportunities to improve processes and reduce delays
- Support special projects and additional onboarding tasks as assigned
Benefits
- 5% annual bonus
- Total Rewards compensation package
- Annual bonus or long-term incentive opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
