Product Delivery Specialist - AML (Anti-Money Laundering)

Human Resources Department - NRT Technology Corp.•Toronto, ON

10d•Onsite

About The Position

Reporting to the Director, Product Delivery & Implementation, the Product Delivery Specialist – AML’s primary mandate is to coordinate implementations and ensure seamless, timely, cost effective, and accurate Product Delivery for NRT AML product(s) to our customers. The Product Delivery Specialist will help AML Product Owner to identify assumptions and validate those assumptions through product delivery and provide client feedback to AML Product Owner for product further enhancements.

Requirements

Minimum 2 years relevant experience with AML processes and procedures in the gaming industry
Proficient with Windows Operating System, General Networking, and Windows Server
Must be able to maintain a working knowledge in technology and associated technical skills to systems, applications, tools and resources utilized in the office and field.
Must be able to interpret and understand technical documentation.
Familiarity and keep abreast of the field’s procedures, practices and concepts.
Must be able to communicate effectively with internal and external personnel, both verbally and in writing.
Maintain a professional attitude and appearance at all times.
Must be able to work in a team environment and maintain a positive, customer focused attitude.
Must be able to pass and maintain multiple gaming licenses.

Nice To Haves

Knowledge and experience with software and databases is a plus
CAMS, GAMS, CAMLI-PA, ACFCS Certification, or equivalent experience is a plus

Responsibilities

Lead implementation calls and perform installation of AML products in accordance with established standards and maintain proper communication with the implementation team throughout the installation.
Perform troubleshooting of processes and functions, diagnose, document, and communicate clearly with support staff.
Instruct and train customers on usage and operation of installed Hardware and Software. Maintains quality measurements and overall commitment to customer satisfaction.
Provides timely follow-up to customer concerns and requests.
Observe technical or process problems at all times, proactively inform about potential problems and offer improvement suggestions if possible.
Actively use corporate tools and processes for knowledge sharing, e.g., knowledge base to find solutions and provide input for it.
Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training requirements.
Responsible for the integrity and security of company tools, test equipment, proprietary software and proper documentation.