Product Delivery Operations Manager

Freddie Mac•McLean, VA

About The Position

The Product Delivery Operations Manager is a key leader within the Digital division of the Multifamily line of business, playing a critical role in scaling and optimizing the delivery of our most innovative digital products and services. Your work will directly impact the success of our teams, ensuring that both internal stakeholders and external clients experience seamless, high-value solutions that drive business growth and industry leadership. We execute the Digital Transformation roadmap with a clear vision. We deliver to the Multifamily industry digital marketplace where value is unlocked for partners in the ecosystem, through an end-to-end network of innovative products, unmatched experience, and supporting services. As a Product Delivery Operations Manager, you will orchestrate the connection between strategic vision and team execution, empowering our teams to deliver at scale and with consistency. Your leadership will shape how we plan, govern, and continuously improve our delivery systems, ensuring that teams across the portfolio are equipped, aligned, and enabled to achieve impactful outcomes for our customers and partners.

Requirements

8-10 years of progressive experience in product management/delivery, Agile operations, or program management within technology-driven organizations.
Deep understanding of delivery methodologies and frameworks at the portfolio, program, and team levels (such as Agile, Lean, or SAFe).
Proficient with delivery and collaboration tools (e.g., Jira, Confluence), including establishing data standards and defining meaningful delivery metrics.
Demonstrated ability to operate effectively across multiple organizational levels and build strong cross-functional partnerships.
Exceptional communication, facilitation, and stakeholder engagement skills, with a talent for translating complex concepts for diverse audiences.
Proven success in leading process improvements and driving organizational change that enhances delivery outcomes.
Experience coaching, mentoring, and developing team members to build high-performing, empowered teams.
Bachelor’s degree in Business, Computer Science, Engineering, or a related field (Master’s degree preferred).

Nice To Haves

Genuine excitement and curiosity for optimizing how products are delivered and supported.
Outstanding interpersonal, analytical, and organizational skills.
Collaborative teammate, skilled at working cross-functionally with product, technology, operations, data, and business teams.
Passion for enabling teams and partners to maximize delivery value.
Proactive leader who inspires and empowers teams, fostering a culture of continuous improvement and operational excellence.
Dynamic coach, able to help teams transform how they work and deliver value.
Adaptability and resilience in fast-paced, evolving environments.

Responsibilities

Design, implement, and evolve the delivery operating model at the block level, ensuring planning cadence, governance, and decision forums drive accountability and focus.
Maintain high-quality delivery signals by championing Jira hygiene, defining key metrics, and upholding data standards, enabling clear and actionable delivery insights.
Own delivery metrics, dashboards, and analytics to surface risks, dependencies, and constraints, and drive prioritized improvement actions at the block and portfolio levels.
Provide transparent views into capacity, dependencies, and delivery health to enable roadmap alignment and operational readiness across teams and releases.
Facilitate quarterly planning, delivery reviews, and retrospectives, identifying and driving process improvements that enhance delivery quality and team enablement.
Drive adoption of fit-for-purpose practices and tools, fostering consistency and adaptability as the organization scales.
Guide and mentor junior team members, cultivating delivery operations expertise and fostering a culture of collaboration, accountability, and excellence.
Lead through influence, modeling best practices and driving cultural change that supports high performance and continuous improvement.